Joakim Shikoli
Lanham,MD
Summary
- Strong interpersonal and communication skills.
- Set the example as a member of the management team and maintain a positive, open door employee relation's environment.
- Excellent driving records.
- Provide consistent contact and encouragement to the production employees.
- Counsel employees and work related issues and assist employees to correct job skill deficiencies.
- Personally and professionally exemplifies the company's mission of Exceptional Customer Service.
Effective Trainer with 19 years of experience working for Stanley Steemer. Skilled in engaging trainees, building rapport and open door policy between technician and management. Motivational to trainees to excel and strive for excellence.
Overview
21
21
years of professional experience
Work History
Branch Manager
Stanley Steemer International
Alexandria, VA
02.2022 - 03.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
Technician Development Supervisor
Stanley Steemer International
Alexandria , VA
02.2003 - 03.2022
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Completed evaluations of new employees to determine strengths and customize training.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Conveyed current policy, procedure and compliance information to employees.
- Identified and communicated to management regarding areas needing additional training.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
Education
Cleaning And Restoration Certification
IICRC -Institute of Inspection Cleaning/Restore
USA/CANADA04-2024
Associate of Arts - Pastoral Studies
Nazarene Bible College
Colorado Springs, CO05.2014
Diploma - Church Administration & Finance
Washington Bible College And Capital Bible Seminary
Greenbelt, MD05.2009
Diploma - Pastoral Teaching/Counselling - Ordained Minister
Williamson Bible College
Glen Burnie, MD04.2006
Skills
- Direct accountability for the orientation, training and ongoing professional development of the carpet cleaning technician
- Coordinates and/or delivers all training required by the quality and proficiency standard of the company
- Coordinates and/or delivers the training, and ensures the learning of the training detailed on the Technician Development Grid
- Provide career counseling and skills development consistent with technician's career goals
- Models Stanley Steemer's values and culture in day to day interactions and decisions
Timeline
Branch Manager
Stanley Steemer International
02.2022 - 03.2024
Technician Development Supervisor
Stanley Steemer International
02.2003 - 03.2022
Cleaning And Restoration Certification
IICRC -Institute of Inspection Cleaning/Restore
Associate of Arts - Pastoral Studies
Nazarene Bible College
Diploma - Church Administration & Finance
Washington Bible College And Capital Bible Seminary
Diploma - Pastoral Teaching/Counselling - Ordained Minister
Williamson Bible College