Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Joakima Pate

Laurinburg,NC

Summary

Dynamic customer service professional with a proven track record at StarTek, excelling in problem resolution and active listening. Enhanced customer satisfaction through effective communication and data management, while training new staff to foster a culture of excellence. Skilled in Microsoft Excel, I consistently improved service processes and client retention.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

StarTek
03.2023 - 01.2025
  • Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction and loyalty.
  • Collaborated with team members to streamline service processes, improving response times.
  • Maintained accurate records of customer interactions using CRM software, ensuring data integrity.
  • Trained new staff on customer service protocols, fostering a culture of excellence and support.
  • Analyzed customer feedback trends to identify areas for service improvement and implement changes.
  • Developed FAQs and self-service resources to empower customers and reduce call volume.
  • Managed escalated issues with professionalism, ensuring timely resolutions and maintaining client relationships.
  • Participated in cross-functional teams to enhance overall service delivery and operational efficiency.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Packing Supervisor

Markus Packing
02.2022 - 01.2024
  • Oversaw daily packing operations, ensuring adherence to safety and quality standards.
  • Trained and mentored new team members on efficient packing techniques and best practices.
  • Implemented process improvements that enhanced workflow efficiency and reduced packaging errors.
  • Coordinated inventory management, ensuring timely replenishment of packing materials to meet production demands.
  • Monitored performance metrics to identify areas for improvement and implement corrective actions.
  • Collaborated with cross-functional teams to streamline operations and enhance overall productivity.
  • Conducted regular audits of packing processes to ensure compliance with company policies and regulations.

Hospice Aide

Hospice Of Scotland County
05.2021 - 10.2021
  • Provided compassionate personal care to patients, ensuring comfort and dignity during end-of-life transitions.
  • Assisted with daily living activities, including bathing, grooming, and meal preparation for hospice patients.
  • Collaborated with healthcare team to develop and implement individualized care plans for patient needs.
  • Monitored patient vital signs and reported changes to nursing staff for timely clinical interventions.
  • Educated families on caregiving techniques, fostering a supportive environment for patients at home.
  • Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.

Supervisor of Operations

Jp Steven
06.2001 - 02.2004
  • Oversaw daily operations to ensure compliance with company policies and standards.
  • Trained and mentored staff on operational procedures and best practices.
  • Streamlined workflow processes, enhancing overall team efficiency and productivity.
  • Managed inventory control systems, ensuring accurate stock levels and timely replenishment.
  • Collaborated with cross-functional teams to address operational challenges and implement solutions.
  • Conducted regular performance evaluations, providing feedback to improve team performance.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.

Education

Scotland County Highschool
Laurinburg, NC

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel

Timeline

Customer Service Representative

StarTek
03.2023 - 01.2025

Packing Supervisor

Markus Packing
02.2022 - 01.2024

Hospice Aide

Hospice Of Scotland County
05.2021 - 10.2021

Supervisor of Operations

Jp Steven
06.2001 - 02.2004

Scotland County Highschool

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Joakima Pate