Summary
Overview
Work History
Education
Skills
Certification
Assessments
Languages
References
Timeline
Generic

Joalande Emilien

Winter Haven,FL

Summary

Seasoned Admissions Host with significant experience in facilitating smooth administrative processes for educational institutions. Strengths lie in outstanding customer service, strong communication skills, and ability to manage high-pressure situations effectively. Previous roles demonstrate meaningful contribution through fostering positive relationships with prospective students and their families, as well as streamlining admissions procedures for efficiency. Customer-focused professional with background in hospitality and entertainment venues, known for high productivity and efficient task completion. Possess specialized skills in crowd management, ticketing systems, and guest services that ensure smooth operation of events. Excel in communication, problem-solving, and teamwork, ensuring positive experiences for all guests. Versatile Usher familiar with security standards, cleaning procedures and restocking. Knowledgeable about selling tickets, answering questions and monitoring facilities. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Admission Host

LEGOLAND PARKS
Winter Haven, FL
10.2021 - 05.2024
  • Managed multiple tasks simultaneously while maintaining accuracy.
  • Greeted and welcomed guests in a friendly and professional manner.
  • Identified opportunities for streamlining existing processes or introducing new technologies into operations.

Server/Cashier

Chili's
Winter Haven, FL
03.2021 - 10.2021
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked food before serving it to customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Delivered food orders promptly and courteously.

Customer Service Representative

McDonald's
Winter Haven, FL
12.2020 - 03.2021
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

College Degree in Business Administration -

Valencia College
Winter Haven, FL
07.2024

High school diploma or GED -

Skills

  • Budgeting
  • Cashier
  • Cook
  • Barista experience
  • Representatives
  • Coffee Experience
  • Cash Handling
  • POS
  • Food Preparation
  • Host/Hostess
  • Food Service
  • Customer service
  • Live chat
  • E-commerce
  • Customer support
  • Power tools
  • Sales
  • Retail sales
  • Computer networking
  • Filing
  • Typing
  • Guest Services
  • Upselling
  • Front Desk
  • Marketing
  • Cooking
  • Serving
  • Leadership
  • Computer skills
  • Dealership experience
  • Business development
  • Outside sales
  • Solar energy
  • Policy Enforcement
  • Performance Improvement
  • Guest and client satisfaction
  • Trained in food safety guidelines
  • Cleaning and sanitizing
  • Safety awareness
  • Customer Relations
  • Guest service
  • Guest Relations
  • Quality Assurance
  • Security understanding
  • Cash Register Operation
  • Verbal Communication
  • Professional Appearance

Certification

Driver's License, 09/01/21, 08/01/27

Assessments

Sales skills, Proficient, 04/01/21, Influencing and negotiating with customers

Languages

creole
Native/ Bilingual

References

References available upon request.

Timeline

Admission Host

LEGOLAND PARKS
10.2021 - 05.2024

Server/Cashier

Chili's
03.2021 - 10.2021

Customer Service Representative

McDonald's
12.2020 - 03.2021

College Degree in Business Administration -

Valencia College

High school diploma or GED -

Joalande Emilien