Joaline St Fort
Florida City,FL
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Apex Training Center
01.2024 - 10.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Manager
Bureau De L'Ordonnateur National Du Fond Européen
12.2013 - 10.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Office Manager
Pan American Development Foundation
03.2007 - 10.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
Diploma - Administrative Assistant
Centre De Management Et De Productivité CMP
Delmas 30, Route De Delmas, Delmas, HAITI06-2004
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Languages
English
Full Professional
French
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Administrative Assistant
Apex Training Center
01.2024 - 10.2024
Manager
Bureau De L'Ordonnateur National Du Fond Européen
12.2013 - 10.2023
Office Manager
Pan American Development Foundation
03.2007 - 10.2013
Diploma - Administrative Assistant
Centre De Management Et De Productivité CMP