Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joalis Diffenderfer

Odenton,MD

Summary

To obtain part in a management team. Have experience as an assistant accountant, customer service, administration assistant and budget analyst for 15 years. Have managed inventory, payroll, tax retention and bank account managements. Results-driven Inventory Manager with demonstrated record of running lean departments. Successful at keeping records current and accurate. Offering 5 years of experience strengthening processes, realigning teams and overhauling structures to keep operations responsive to changing industry and company demands. Versatile Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly familiar with inventory counts, business audits and documentation requirements. Meticulous inventory professional with 5] years of experience initiating and managing cycle counts and reprocessing programs. Skillful in collaborating with other departments to keep necessary items available. Expert in coordinating inventory systems. Seasoned Inventory Clerk bringing expertise in receiving, storage and document management. Gifted communicator and problem-solver experienced in completing audits and submitting reports. Keeps inventory current and at optimal levels.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Inventory Clerk

Support Inc
Jessup, MD
09.2019 - 02.2022
  • Stock Clerks Properly stocked bins, displays, storage, and aisles
  • Completed physical inventory counts each month.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Maintained inventory count, tracked usage and documented variances.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Created databases and Spreadsheet to improve inventory management accuracy 80%

Bilingual customer service and sales representative

Graphical Media Services
Savage, MD
11.2009 - 09.2019
  • Managing account payable
  • Handling accounts payable for separate entities and vendors
  • Managing account payable
  • Handling accounts payable for separate entities and vendors
  • Establishing and maintaining relationships with new and existing vendors, ensuring bills and payroll are paid in timely and accurate manner Processing due invoices for payments, customer services bilingual, paid employee made 1099 form.
  • Account payable and Bookkeeping
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.

Bilingual technical support (representative

Global Payment, American Express
Owings, MD
06.2008 - 11.2009
  • Worked with US merchants troubleshooting their POS terminals.
  • Managed over 50 customer call per day.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.

Inventory clerk

Product Support Inc
Baltimore, MD
07.2006 - 08.2007
  • Stocking and issuing critical assembly components
  • Updating and maintaining inventory control system
  • Identifying and correcting inventory discrepancies.
  • Completed physical inventory counts each month.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Maintained inventory count, tracked usage and documented variances.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Education

Taxes Retention -

Pen Foster College
Pennsylvania
12.2021

English - English

Notre Dame of Maryland University
Baltimore, MD
05.2008

Payroll -

Ashworth College
Norcross, GA
04.2022

Accounting

Centro Latino De Capacitation,
San Francisco, CA
01.2022

Skills

  • Discrepancy Investigations
  • Customer Service
  • Inventory and Data Analysis
  • Material Handling
  • Stockroom Maintenance
  • Verbal and Written Communication
  • Order Verification and Acceptance
  • Profit and Loss Statements
  • Bank Statement Reconciliation
  • Accounts Payable and Receivable
  • Payroll Liability and Deductions
  • Accounting and Bookkeeping

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Languages

Spanish
Native or Bilingual

Timeline

Inventory Clerk

Support Inc
09.2019 - 02.2022

Bilingual customer service and sales representative

Graphical Media Services
11.2009 - 09.2019

Bilingual technical support (representative

Global Payment, American Express
06.2008 - 11.2009

Inventory clerk

Product Support Inc
07.2006 - 08.2007

Taxes Retention -

Pen Foster College

English - English

Notre Dame of Maryland University

Payroll -

Ashworth College

Accounting

Centro Latino De Capacitation,
Joalis Diffenderfer