Joan Alford
Hampton,VA
Summary
Dynamic professional with a proven track record at Sleepmed, excelling in HIPAA compliance and patient care coordination. Expert in optimizing operations and enhancing team performance, driving significant improvements in appointment wait times and patient satisfaction. Skilled in staff training and equipment calibration, fostering a culture of excellence and continuous improvement.
Overview
11
11
years of professional experience
Work History
Lead Sleep Technologist - Site Supervisor
Sleepmed
11.2005 - 06.2009
- Ensured timely completion of sleep studies by diligently monitoring patient progress throughout each procedure.
- Evaluated employee performance regularly, identifying growth opportunities and offering constructive feedback for improvement where necessary.
- Supported research initiatives by collecting detailed data during sleep studies for further analysis by investigators.
- Reduced appointment wait times by optimizing scheduling processes and allocating resources efficiently.
- Maintained high standards of safety and compliance by conducting regular equipment checks, calibration, and maintenance tasks.
- Ensured strict adherence to patient privacy regulations by maintaining confidentiality of all medical records and personal information.
General Manager of Operations
Chesapeake Portsmouth Broadcasting (WTJZ RADIO)
01.1998 - 03.2000
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
Education
Bachelor of Arts - BA Christian Ministry
Regent University
Virginia Beach, VA08-2025
Associate of Applied Science - Legal Assisting
Commonwealth College (Bryant & Stratton)
Virginia Beach, VA12-1996
Skills
- HIPAA compliance
- Patient education and counseling
- Staff training and development
- Patient care coordination
- Equipment calibration
- Sleep study troubleshooting
Timeline
Lead Sleep Technologist - Site Supervisor
Sleepmed
11.2005 - 06.2009
General Manager of Operations
Chesapeake Portsmouth Broadcasting (WTJZ RADIO)
01.1998 - 03.2000
Bachelor of Arts - BA Christian Ministry
Regent University
Associate of Applied Science - Legal Assisting
Commonwealth College (Bryant & Stratton)
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