Joan Banuelos
Paramount,CA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at CKE Restaurant Holdings. Skilled in cash handling and problem-solving, adept at driving results through positive attitude and decision-making capabilities. Demonstrated success in improving operational efficiency and fostering customer loyalty, with a flexible approach to scheduling and team leadership.
Overview
2025
2025
years of professional experience
Work History
Order Picker Lead
Revolver
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
- Maintained open communication channels with supervisors and managers, regularly reporting on department progress, challenges, or concerns.
- Kept detailed records of team performance metrics, utilizing data to identify areas for improvement and implement targeted solutions.
- Facilitated cross-training initiatives among team members to enhance skill sets and increase versatility within the workforce.
Shift Leader
CKE Restaurant Holdings
Long Beach, CA
08.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Shift Runner
Tote& Carry
Los Angeles, CA
01.2024 - 07.2024
- Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
- Facilitated smooth shift transitions by thoroughly communicating key information to incoming Shift Runners during handovers.
- Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
- Conducted weekly meetings with staff members to address concerns or challenges faced during shifts while sharing updates from management.
- Achieved consistent on-time task completion by managing staff schedules effectively.
Warehouse Packer
Revolver
01.2022 - 08.2022
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Supply Technician
Edjar’s LLC
Anaheim, CA
03.2021 - 07.2022
- Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
- Trained junior staff members in proper supply chain practices, enhancing their knowledge base and skill set for greater contributions to the team''s success.
- Coordinated logistics activities for seamless transportation of goods from suppliers to end-users, minimizing delays and disruptions.
- Used identification tags, stamps and electronic marking tools to mark stock items.
Cashier Floor Supervisor
Jack in the Box
Hawaiian Gardens, CA
06.2017 - 08.2020
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
Education
Long Beach Polytechnic High School
Long Beach, CA06.2020
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Flexible Schedule
Languages
Spanish
Native or Bilingual
Timeline
Shift Runner
Tote& Carry
01.2024 - 07.2024
Warehouse Packer
Revolver
01.2022 - 08.2022
Supply Technician
Edjar’s LLC
03.2021 - 07.2022
Shift Leader
CKE Restaurant Holdings
08.2020 - Current
Cashier Floor Supervisor
Jack in the Box
06.2017 - 08.2020
Order Picker Lead
Revolver
Long Beach Polytechnic High School