Summary
Work History
Education
Skills
Additional Information
Resumefreetext
Overview
Timeline
Generic

Joan Lewis

Baton Rouge,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Public Tag Agent

Neighborhood Auto Title
02.2021 - Current
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
  • Optimized scheduling system to ensure timely follow-ups with potential leads.
  • Increased customer satisfaction with personalized follow-up strategies.
  • Prepared and presented contracts and other legal documents to clients.

Merchandiser, Merchandise Displayer

Acosta Sales And Marketing Company
06.2020 - 12.2020
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing
  • Arranged consistent shelves, bins, and racks at 10 locations by following established planograms.
  • Inspected merchandise for quality and arranged proper display location on floor.

Assistant Manager of Operations

Dg Louisiana LLC
01.2020 - 05.2020
    • Assistant manager
    • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
    • Taught employees how to collaborate on daily job tasks and achieve service targets.
    • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
    • Implemented safety protocols to maintain a secure work environment for employees.
    • Developed strong relationships with suppliers, resulting in improved product quality and delivery times.

Receiver, Shipping, Receiving

Hi Nabor Supermarket Llc
07.2019 - 12.2019
  • Maintained clean and organized receiving area, enhancing workflow and productivity.
  • Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Managed inventory levels effectively through accurate data entry and record-keeping practices.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
  • Handled day-to-day shipping and receiving overseeing more than 80 packages per day.

Assistant Operation Manager, Shipping, Receiving

Dollar Tree #388
06.2018 - 07.2019
  • Oversee operation of the store daily, cashiering, daily report, stocking, unloading trucks, etc.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Shipping and Receiving Manager

Albertsons Grocery Store
08.2005 - 06.2018
    • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
    • Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
    • Pulled, verified, and packaged items for shipment.
    • Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
    • Prepared shipping documents and invoices, processed payments, and fielded client questions.
    • Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
    • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
    • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
    • Reduced shipping errors by implementing a comprehensive quality assurance program.
    • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.

Cashier and Salesperson

Wal Mart Associates Inc
03.2018 - 04.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Merchandiser, Marking Clerks

Select Media Services Inc
03.2017 - 02.2018
    • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
    • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
    • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Education

General High School Curriculum -

Capitol Senior High School
Baton Rouge, LA
05.1986

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Retail
  • Pricing and Signage Updates
  • Customer Relationship Management (CRM)
  • Customer Service
  • Critical Thinking
  • Retail knowledge
  • Organizational Skills

Customer service and care

Positive attitude

Organizational skills

Additional Information

Click here to add your Additional Information

Resumefreetext

Merchandise Coordinator stock shelves rebuild displays customer's services, Merchandiser Getting items, like flowers, for the back warehouse and putting it on the shelf. Assistant Manager assistant manager Receiver receiving clerk Assistant Manager stock Receiver Checking in vendors, reconciliation of paperwork, cashiering, markdown, stocking, etc. Assistant operation manager Oversee operation of the store daily, cashiering, daily report, stocking, unloading trucks, etc. Cashier and Salesperson 

Overview

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1

5

Timeline

Public Tag Agent

Neighborhood Auto Title
02.2021 - Current

Merchandiser, Merchandise Displayer

Acosta Sales And Marketing Company
06.2020 - 12.2020

Assistant Manager of Operations

Dg Louisiana LLC
01.2020 - 05.2020

Receiver, Shipping, Receiving

Hi Nabor Supermarket Llc
07.2019 - 12.2019

Assistant Operation Manager, Shipping, Receiving

Dollar Tree #388
06.2018 - 07.2019

Cashier and Salesperson

Wal Mart Associates Inc
03.2018 - 04.2018

Merchandiser, Marking Clerks

Select Media Services Inc
03.2017 - 02.2018

Shipping and Receiving Manager

Albertsons Grocery Store
08.2005 - 06.2018

General High School Curriculum -

Capitol Senior High School

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Joan Lewis