Joan Beauchamp
Woodbridge,Ontario
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
40
40
years of professional experience
Work History
Sales Coordinator
The Ben, Autograph Collection
11.2022 - Current
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Managed efficient RFP database and responses, generating timely reports to inform and adjust plans.
Real Estate Agent
Access USA Realty
09.2015 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Coordinated appointments to show tenants and buyers prospective homes.
- Prepared and presented contracts and other legal documents to clients.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Developed new business and managed new and existing clients.
Catering Sales Coordinatar
Gaylord Resort And Convention Center By Marriott
10.2021 - 11.2022
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Communicated with venue personnel to coordinate event logistics.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Utilized hospitality associations, business journals and Internet resources to obtain current industry knowledge.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared sales presentations for clients showing success and credibility of products.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Concierge Agent/Customer Service/Reservation Agent
Air Canada, Lester B. Pearson International Airport
06.1983 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Adapted to new applications and maintained knowledge of current technologies.
- Facilitated communications through management of inbound and outbound customer calls.
- Contacted customers to return routine and general calls promptly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Associate of Arts - Real Estate
Gold Coast
Lantana, Florida09.2015
Associate of Arts - Accounting And Business Management
Humber College
Toronto, Ontario 05.1985
High School Diploma -
Nelson A. Boylen S. S.
Toronto, Ontaqrio06.1983
Skills
- Cold Calling
- Salesforce Software
- Client Meetings
- Office Supplies and Inventory
- Operational Efficiency
- Merchandise Quality Assurance
- Develop Policies
- Managerial Skills
- Onsite Touring
- Superior Work Ethic
- Safety Protocols
- Customer Support
- Quotes and Sales
- File and Records Management
- Cash Handling and Reconciliation
- Information Updates
- Product and Service Sales
- Public Relations and Sales
- Retail Industry Experience
- Data Entry
- Recordkeeping
- Organize Inventory
- Scheduling
- Site Visits
- Coaching Skills
- Flexible Work Schedule
- Credit and Debt Card Processing
- Handling Complaints
- Problem Anticipation and Resolution
- Contract Preparation
Timeline
Sales Coordinator
The Ben, Autograph Collection
11.2022 - Current
Catering Sales Coordinatar
Gaylord Resort And Convention Center By Marriott
10.2021 - 11.2022
Real Estate Agent
Access USA Realty
09.2015 - Current
Concierge Agent/Customer Service/Reservation Agent
Air Canada, Lester B. Pearson International Airport
06.1983 - 10.2021
Associate of Arts - Real Estate
Gold Coast
Associate of Arts - Accounting And Business Management
Humber College
High School Diploma -
Nelson A. Boylen S. S.
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