Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joan Bryan

Avon,IN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

38
38
years of professional experience

Work History

CSA

Anthem/ Elevance Health
10.2017 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Investigated and resolved customer inquiries and complaints quickly.

Front Desk Receptionist

Michael Waldron DDS
05.2016 - 10.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments.
  • Answering phones
  • Collections

Front Desk Receptionist

GEDC
03.2013 - 01.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Entered and updated sensitive customer information during check-ins.

Customer Service Representative

Bed Bath & Beyond
04.2012 - 03.2013
  • Answering customer questions
  • Returns
  • Cash handling
  • Closing procedures

Office Manager

Martin A. Kugel, DDS, FAGD
01.1986 - 04.2012
  • Maintained computer and physical filing systems.
  • Answering phones
  • Scheduling
  • Sending claims to insurance
  • Accounts receivables
  • Presenting treatment
  • Payment arrangements

Education

High School Diploma -

St. John Vianney
Holmdel, NJ

Skills

  • Policy and Procedure Adherence
  • Calm and Professional Under Pressure
  • Email Etiquette
  • Customer Complaint Resolution
  • Understanding Customer Needs
  • Inbound and Outbound Calling

Timeline

CSA

Anthem/ Elevance Health
10.2017 - Current

Front Desk Receptionist

Michael Waldron DDS
05.2016 - 10.2016

Front Desk Receptionist

GEDC
03.2013 - 01.2016

Customer Service Representative

Bed Bath & Beyond
04.2012 - 03.2013

Office Manager

Martin A. Kugel, DDS, FAGD
01.1986 - 04.2012

High School Diploma -

St. John Vianney

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Joan Bryan