Joan Byun
Levittown,NY
Summary
Experienced and dedicated Banking Associate with over 7 years of experience in the Financial industry, possessing a reputation for resolving problems, improving customer satisfaction, consistently meeting company goals; skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Guest Relations Specialist
New York School Of Urban Ministry
01.2013 - 02.2014
- Coordinated schedules and set appointments between church groups and charity organizations.
- Advised guests about on-property and off-site amenities.
- Answered multi-line telephone system to aid guests, direct callers and take messages.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Arranged for transportation to and from airport, train station and events for visitors.
- Facilitated dining arrangements and extra curricular activities by researching various venues and locales.
Central Accounts Processor, Team Lead
Bank Of New York Mellon Corp
04.2002 - 09.2008
- Collaborated with Relationship Managers to deliver outstanding Private Clients services in order to maintain and extend relationships for future business opportunities.
- Entered client details and notes into system for interdepartmental access and review in an efficient and timely fashion.
- Processed daily updates and maintenance of client accounts using various applicable systems.
- Developed working relationships and interacted with associates and employees of other departments on regular basis to quickly alleviate issues and process changes to accounts.
- Developed new employees and on-going performance assessment of current employees.
Bank Teller
Marathon National Bank
09.2001 - 02.2002
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
Customer Service Representative
Flushing Savings Bank
05.2000 - 08.2000
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales during new branch opening.
- Delivered exceptional customer service to every customer by leveraging knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high professionalism when dealing with existing and prospective clients by promptly and efficiently responding to inquiries and requests.
Education
Master Of Professional Studies - Urban Ministry
05.2019
Bachelor Of Applied Arts - Sociology
08.2001
Skills
- Microsoft Excel
- Microsoft Word
- Lotus Notes
- Typing Proficiency
Accomplishments
- Served as Team Lead of eight staff members in the Private Client Services sector
- Promoted to Assistant Treasurer - 2006
- Client First Award recipient for outstanding dedication and performance in client servicing - 2003.
Timeline
Guest Relations Specialist - New York School Of Urban Ministry
01.2013 - 02.2014
Central Accounts Processor, Team Lead - Bank Of New York Mellon Corp
04.2002 - 09.2008
Bank Teller - Marathon National Bank
09.2001 - 02.2002
Customer Service Representative - Flushing Savings Bank
05.2000 - 08.2000
Alliance Theological Seminary - Master Of Professional Studies, Urban Ministry
Rutgers, The State University of New Jersey - Bachelor Of Applied Arts, Sociology
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