Joan Caromano
Scottsdale,AZ
Summary
Business Office Director with substantial understanding of leading in fast-paced, challenging environments. Over 7 years of experience driving development initiatives in industry-leading organization.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Community Business Director
Atria Park of Sierra Pointe
08.2023 - Current
- Increased employee engagement and satisfaction levels through targeted initiatives such as professional development programs, recognition schemes, and flexible work arrangements.
- Streamlined project management processes to ensure timely completion of deliverables within established budget constraints while maintaining high-quality results.
- Improved operational efficiency for streamlined processes, optimizing resource allocation and reducing costs.
- Influenced cultural change within the organization by promoting open communication channels, encouraging employee feedback, and fostering a collaborative work environment.
- Oversaw HR training, coaching, mentoring and staff retention.
- Observed all laws, regulations and other applicable obligations.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Resident Services Director
Atria Park of Sierra Pointe
04.2020 - Current
- Fostered a diverse and inclusive environment, celebrating the unique backgrounds and experiences of all residents within the community.
- Managed design, organization and evaluation of resident services and programs according to organizational objectives and philosophy.
- Developed strong rapport with residents and families through open communication channels, fostering a welcoming and supportive living environment.
- Established effective conflict resolution processes to address concerns or disputes among residents promptly while maintaining harmonious living conditions.
- Improved safety protocols through regular assessments, updates, and staff training on emergency preparedness procedures.
- Evaluated performance of team members regularly, providing constructive feedback to enable professional growth within their roles.
- Managed budgets responsibly, ensuring expenditures aligned with department goals while minimizing unnecessary costs.
- Collaborated with healthcare professionals to address unique medical needs of each resident, facilitating optimal health outcomes.
- Supervised day-to-day operations and activities of caregivers, intervening to issue service improvement guidance.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Health and Wellness Director
Brookdale Senior Living
08.2017 - Current
- Oversee and maintain all clinical aspects of the community
- Perform and maintain resident assessments as deemed by state regulations every six months and upon change of condition as well as admission assessments
- Provide oversight to the clinical team with medication management, resident care, open communication with residents, families and providers
- Ensure that proper policies, procedures, and standards are upheld according to state regulations
- State survey efficient
- Strong skills in prioritizing and multitasking
- Effectively communicate with ED and management team
- I am a solution seeker not just a problem solver
- Received 'Outstanding Clinical Performance' award two consecutive years
- My goal is to have my residents live as independently possible, safely, with dignity and respect
- Oversaw ongoing professional development opportunities for staff members to stay current on industry trends and best practices.
- Developed comprehensive health education materials for diverse populations, promoting preventive healthcare practices.
- Established strategic partnerships with community organizations to provide accessible healthcare options for underserved populations.
- Increased overall employee productivity through the development and execution of targeted wellness initiatives.
- Led a team of dedicated professionals, providing mentorship and guidance to enhance their skills and performance levels.
Staff LPN
Belmont Village Senior Living
05.2016 - 07.2017
- Medication management for assisted living and memory care residents
- Overseeing med techs and caregivers as shift lead
- Effectively communicating with pharmacies, doctor offices, and family members to ensure that the residents are receiving quality care
- Proper input of physician orders and appointments on a daily basis
- Maintenance of resident vaccinations and immunizations as required by the state
- Daily scheduling and assignments of caregivers
Staff LPN
Southwest Endoscopy & Surgicenter
07.2012 - 04.2016
- Provided care for patients in both the pre-operative and PACU areas
- Responsible for maintaining employee health records for all employees and physicians
- Responsible for monitoring medication outdates for the facility
- Responsible for collecting medical history during Pre-assessment phone calls to patients prior to procedure/surgery
- Served as a patient advocate to ensure patients' medical needs are met and recognized
Staff LPN
Gilbert Hospital
09.2007 - 01.2012
- Worked in part of a team for a 21 bed ED unit
- Provided care to various populations in an acute care setting
Staff LPN
Phoenix Memorial Hospital
02.2005 - 06.2007
- Worked in an autonomous setting of the Emergency Department
- Roles to include resource person for fellow employees, maintain open communication within hospital units in order to expedite efficient and quality patient care
- Facilitated the flow of care in the Emergency Department
Staff LPN/Float LPN
Trauma Center
03.1998 - 02.2007
- Worked 10 different units which included Pediatrics, PICU, NICU, Postpartum, Pre-OP, PACU, Burn unit, and Pediatric/Adult Emergency Departments
- Worked in an autonomous setting giving direct patient care with flexibility and focused care based on each unit's policy, procedure and protocol
Staff LPN-Pediatric unit
St. Joseph's
11.1997 - 03.2000
- Worked on a 40 bed unit with care provided for varied patients with both chronic/terminal disease processes, injuries related to trauma, and post-operative care for such surgeries as heart, plastics, and ortho
Education
License in Practical Nursing -
Scottsdale Community College
Scottsdale, AZ05.1997
Skills
- Ethics and integrity
- Operations Management
- Time Management
- Effective Communication
- Eye for detail
- Conflict Resolution
- Team Development
- Mentoring
- Managing multiple projects
- Driving continuous improvement
- Process Streamlining
- Managing multiple priorities
Certification
- BLS for Healthcare Providers, 08/01/26
- Nurse's License, 04/01/25, PN, AZ
- Fingerprint card
- QE Business Office score 2024 100%
- QE Business Office score 2023 100%
- QE Care services score 2022 98%
- QE Care services score 2021 96%
Personal Information
- Title: Community Business Director
- Work Permit: Authorized to work in the US for any employer
Timeline
Community Business Director
Atria Park of Sierra Pointe
08.2023 - Current
Resident Services Director
Atria Park of Sierra Pointe
04.2020 - Current
Health and Wellness Director
Brookdale Senior Living
08.2017 - Current
Staff LPN
Belmont Village Senior Living
05.2016 - 07.2017
Staff LPN
Southwest Endoscopy & Surgicenter
07.2012 - 04.2016
Staff LPN
Gilbert Hospital
09.2007 - 01.2012
Staff LPN
Phoenix Memorial Hospital
02.2005 - 06.2007
Staff LPN/Float LPN
Trauma Center
03.1998 - 02.2007
Staff LPN-Pediatric unit
St. Joseph's
11.1997 - 03.2000
- BLS for Healthcare Providers, 08/01/26
- Nurse's License, 04/01/25, PN, AZ
- Fingerprint card
- QE Business Office score 2024 100%
- QE Business Office score 2023 100%
- QE Care services score 2022 98%
- QE Care services score 2021 96%
License in Practical Nursing -
Scottsdale Community College
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