Joan Castro
Houston,TX
Summary
As a dedicated and passionate Client Relationship professional with multicultural experience, I am currently pursuing a Bachelor's degree in Business Supply Chain and Logistics at the University of Houston. With a proven track record in frontline customer service across retail, hospitality, and various service sectors, I possess strong computer skills, initiative, and multitasking abilities. I excel both independently and as part of a team, and I am eager to thrive in dynamic and challenging environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
CVS-Pharmacy
Houston, TX
05.2024 - Current
- Manage the store inventory and assets to maintain profitability
- Execute merchandising strategies to support store sales growth
- Supervision and training of cashiers and store associates
- Supervising the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks.
Counselor
Kidventure
Houston, TX
02.2024 - Current
- Supervise and engage children in recreational activities and games
- Assist with homework and provide academic support
- Ensure the safety and well-being of all participants
- Foster a positive and inclusive environment for social and emotional development
- Communicate effectively with parents and program staff regarding camper progress and behavior.
Front Desk Manager
Customer service & Office work
Houston, TX
08.2020 - 01.2023
- Managed front desk operations, ensuring exceptional customer service in a fast-paced environment
- Supervised daily office functions, including scheduling, data entry, and administrative support
- Utilized advanced data entry skills to accurately capture and record sensitive information into customer accounts, ensuring confidentiality and compliance with data protection regulations.
Store & Sales Associate
CVS Pharmacy
Houston, TX
11.2019 - 08.2020
- Provided differentiated customer service, consistently exceeding sales targets
- Handled cash, checks, and credit card transactions accurately
- Managed inventory and maintained the sales floor.
Education
Business Analytics -
University of Houston
06.2025
Business Information and Analytics -
University of Denver
06.2022
Skills
- Strong computer skills
- Initiative
- Multitasking abilities
- Exceptional customer service
- Data entry skills
- Scheduling
- Administrative support
- Inventory management
- Sales
- Cash handling
- Front desk operations
- Academic support
- Recreational activities
- Communication skills
Certification
Excel and PowerPoint Certifications
Pursuing a Google Data Analytics Certificate/Completion Date November 2024
Timeline
Supervisor
CVS-Pharmacy
05.2024 - Current
Counselor
Kidventure
02.2024 - Current
Front Desk Manager
Customer service & Office work
08.2020 - 01.2023
Store & Sales Associate
CVS Pharmacy
11.2019 - 08.2020
Business Analytics -
University of Houston
Business Information and Analytics -
University of Denver