Joan Bailey

• Created effective business plans to focus strategic decisions on long-term objectives.
• Successfully improved employment turnover through creating incentive and training programs.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Promoted products, increasing customer base, and market share.
• Maintained budgeting documents for accurate tracking of expenses.
• Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
• Organized and oversaw work schedules of departmental managers.
• Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
• Communicated clear and consistent messages regarding departmental goals to produce desired results.
• Worked with management team to develop operational goals aligned with business strategy.
• Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Utilized various software and tools to streamline processes and optimize performance.

• Diligently maintain high quality set by Freddy.
• Assured compliance with food quality standards and cost-efficiency targets.
• Guaranteed prompt and satisfactory dining experience.
• Managed budgets for labor and food.
• Analyzed financial reports, enabling the recognition of potential savings.
• Achieved continuous cash flow growth through effective financial management.
• Facilitated skill development for personnel and contributed to tasks when necessary.
• Ensured security of guests and personnel.
• Cultivated an inviting atmosphere that attracted consistent patronage from both guests and team members.

• Handled guest arrivals and departures efficiently.
• Generated detailed reports, managed budgets, and maintained effective scheduling practices.
• Managed inquiries to ensure guest satisfaction.

Provided exceptional service to enhance guest experiences.

• Conducted regular staff meetings to update team on hotel policies, guest feedback, and objectives.
• Recruited and trained new employees to meet job requirements.
• Performed administrative duties such as filing documents, answering phones.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Utilized property management systems to manage guest bookings, payments, and other transactions.
• Coordinated with housekeeping and maintenance departments to ensure rooms are ready for guests.
• Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
• Liaised with sales and marketing team to implement strategies that enhance guest experience and increase occupancy.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
• Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
• Implemented standard operating procedures to improve guest check- and -out process.
• Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
• Analyzed business performance data and forecasted business results for upper management.
• Implemented loyalty programs and promotional offers to retain and attract guests.
• Analyzed customer feedback data to identify areas of improvement.
• Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
• Resolved customer inquiries and complaints requiring management-level escalation.

• Managed daily hotel operations across housekeeping, facilities, breakfast services, and maintenance.
• Delegated daily assignments to ensure adherence to Hilton standards.
• Maintained high standards of room cleanliness and organization for upcoming arrivals.
• Monitored inventory stock levels and ensured accurate counts.
• Provided guidance, training, coaching, and mentoring for staff members.
• Researched industry trends and best practices related to hospitality operations in order to stay ahead of competition.
• Ensured efficient functioning of all departments within the hotel.
• Delegated work to staff, setting priorities and goals.
• Developed and implemented strategies to increase guest satisfaction, revenue growth, and operational efficiency.