Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

JOAN CLAUSTRO LABAN

Sun City,USA

Summary

Dynamic Human Resource Head at E.A.S.T. Laboratories with expertise in HR strategy development and talent acquisition. Proven track record in enhancing employee engagement and ensuring regulatory compliance. Adept at fostering a culture of continuous improvement while driving performance management initiatives. Recognized for leadership in transforming organizational culture and achieving significant HR objectives.

Overview

19
19
years of professional experience

Work History

Human Resource Head

F.A.S.T. Laboratories
Quezon City, Philippines
07.2018 - Current
  • Develops and implement HR strategies, policies, and programs that support the business objectives, vision, and values of the organization.
  • Work with senior management to identify HR priorities and opportunities, and to develop and execute HR plans that support the organization's objectives.
  • Provide leadership and support to the HR team, and foster a culture of continuous learning, development, and improvement.
  • Specific Responsibilities include but not limited to:
  • Provide reports on all areas of HR, Talent Acquisition, Payroll, Compensation and Benefits, Learning and Development, including the application of Employment Law and Labor Relations, Employee Discipline, Employee Engagement, HR policy, best practices on workforce and organizational development.
  • Advise and strategize on the development of effective employment policies across the company.
  • Provide professional leadership, support and development to HR staff, in order to increase knowledge, share best practice and to ensure that relevant professional standards are met.
  • Ensure that the company complies with current regulations, accepted professional standards, policies and procedures and legislation (including legislation on data protection, the Equality Act and health and safety).
  • Manage the execution of the HR Strategy and core areas of the HR department including Recruitment, Employee Relations, Workforce Administration, Employee Engagement, Payroll, Reward and Recognition, as well as maintaining and improving HR systems and management of the HR budget.
  • Drive the continuous improvement agenda with focus on engagement & welfare activities, maximizing productivity, devolving HR responsibilities to line managers and building leadership capability.
  • Take a lead role in transforming and strengthening the organizational culture, ensuring that the company values and approach are displayed.
  • Execute a plan for diversity, equality, and inclusion that aligns with company values, business strategy and commitments.
  • Regularly coach, mentor and support senior and high potential colleagues to identify individual strengths and development needs, develop and maintain effective relationships and encourage retention.
  • Ensure managers are sufficiently skilled and enabled to access appropriate guidance and information to manage workforce issues.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.

Human Resource Manager

Lite Xpress International Inc.
Quezon City, Philippines
02.2018 - 06.2018
  • Designing, developing, and implementing policies of human resources policies, programs and practices in conjunction to company’s goals
  • Planning, leading, organizing and controlling all activities and actions of the department.
  • Setting objective for the department and tracking progress in all facets of the human resource – Hiring, Compensation and Benefits, Payroll/Timekeeping, Training, Employee Relations, Employee Engagement, Performance Management and other related functions.
  • Discuss career development paths for employees with managers, and managers to top management.
  • Ensuring that all of company policies are in compliance with statutory and regulatory requirements.
  • Supporting and Suggesting improvements and recommendations on the organization’s business processes.

Human Resources Manager

Villar Group of Companies
Mandaluyong City, Philippines
11.2014 - 11.2017
  • Responsible for overseeing the entire operations of the Human Resource Department and for ensuring that targets and plans for the departments are achieved, within Management policies and general instructions.
  • Responsible for participating in general management activities like management committee meetings, annual planning and goal setting, monitoring results of operations/compliance with targets set, policy formulation and revision, setting up of procedures, imposing discipline, evaluating individual performance of subordinates, etc.
  • Ensures compliance to Government legislation and statues regarding employee services and benefits including dealings with governmental agencies such SSS, Pag-ibig and Philhealth, DOLE, BIR, etc.
  • Ensure compliance by all employees to the Company Code of Ethics and the Rules and Regulations as sitting Chairman of the Hearing Committee on Discipline;
  • Sets directions for training, monitoring and evaluation to ensure adherence to Quality Management System, including merit and promotions and retention programs of the company.

Human Resources Specialist - RECRUITMENT

HINDUJA GLOBAL SOLUTIONS LTD
LIBIS, Quezon City, Philippines
05.2009 - 01.2013
  • Recruitment – end to end process to ensure that the right people are hired for various positions and/or openings in the organization. Job functions includes but not limited to the following:
  • - Combined initial and 2nd interviews of applicants (entry level to site directors for both support and operation posts)
  • - Administration of written and computer-base examinations
  • - Call simulations/role plays for various accounts
  • - Verification of employees’ 201 files for compliance and in preparation for internal and external audit
  • Account Management (Financial Account)
  • - Coordination with operation managers for applicant’s final assessments
  • - Monitoring and providing of immediate feedback to passed and failed applicants
  • - Ensuring that new hires comply with pre-employment requirements and 100% show rate during orientation
  • - Worked closely with admin assistants to get immediate feedback on new hires’ background checking – educational; previous employments; CIBI
  • - Discussion of the contract and/or job offer to successful hires
  • - Follow-up on requisitions before start dates in order to generate employee numbers of new hires on a timely manner
  • - Facilitation during New Hire Orientations
  • - Made sure of smooth transition of the new hires’ until onboarding
  • - Participation on operations’ management team during 120 days Planning sessions
  • - Generation of daily, weekly, and monthly reports on profile and demographic data of successful hires in terms of performance and attrition in order to ensure accuracy of year-end reports for both HR and Operations’ reference (fiscal and calendar years)
  • - Suggestion and Recommendation of new hiring strategies to operations upper management to come up with better quality of the talent pool base on internal reports and external market studies
  • Agency Management
  • - Responsible on partner agencies’ contracts and billing concerns
  • - Coordination of hiring targets; qualifications and numbers needed
  • Sourcing - generation of leads and attraction of people to make sure that 100% of the targets are delivered in a timely manner. Job functions includes but not limited to the following:
  • - Job posting on various online accounts (Jobstreet, JobsDB, LinkedIn, Facebook etc.)
  • - Call-outs of applicants
  • - Manning of scheduled caravans and job fairs
  • - Conceptualization and execution of creative ideas dedicated to boosting Employee Referrals and Speed hiring events which are part of internal sourcing programs.

Sales and Financial Specialist

CONVERGYS PHILIPPINES Phils.
Ortigas, Pasig City, Philippines
04.2007 - 05.2009
  • Responsibilities: acted as a front liner for a top financial institution base in the US to provide customers’ account, billing and product specific information, resolved customers concerns/issues on existing accounts, offered services (UPSELLING) to existing customers in accordance with a need-base selling strategy, activated newly approved accounts, etc.
  • Knowledge/skills gained include but not limited to excellent customer service, up selling strategies, credit bureaus, credit scores, balance transfers, ACH, APR, Travel Suppression, credit limits amongst other things related to credit cards.
  • Career Highlights: acted as team OIC/Assistant Team Lead and performed supervisory tasks – assisted unit manager for recruitment during interventions, performed administrative works e.g. daily reports for the team, cascades updates for the team, coaching for low performers, organize team-building activities; Trainer for Sales and Product – assisted in the training department with product specific focusing on sales and soft-skills for new hires; received several awards for exceeding account expectations such as TOP AGENT for both CSAT and SALES for several months and even chosen as TOP agent for SALES for the SITE.

Customer Care Professional

TELETECH HOLDINGS PHILS.
Cainta, Rizal, Philippines
06.2006 - 03.2007
  • Responsibilities: acted as a front liner for a health insurance account, provided coverage and benefits as well claim processing information for insured individuals to healthcare professionals such as doctors, nurses, medical directors and the like.
  • Knowledge/Skills gained include but not limited to HIPAA, Coordination of Benefits, Medicare and other health insurances’ policies and principles.
  • Career Highlights: Certified agent for both benefits/eligibility and claims; named as the TOP 2 agent for Benefits, assumed a Subject Matter Expert post where I took supervisory calls, team OIC/teamleader which allowed opportunity for coaching agents and exercise supervisory tasks.

Education

Bachelor of Laws -

Jose Rizal University
Mandaluyong City, Philippines
01.2015

Bachelor of Science - Psychology

Trinity University of Asia
Quezon City, Philippines
03.2005

Skills

  • HR strategy development
  • Talent acquisition
  • Payroll administration
  • Employee engagement
  • Regulatory compliance
  • Performance management

Custom

  • Personal Information and other pertinent documents are available upon request.

Timeline

Human Resource Head

F.A.S.T. Laboratories
07.2018 - Current

Human Resource Manager

Lite Xpress International Inc.
02.2018 - 06.2018

Human Resources Manager

Villar Group of Companies
11.2014 - 11.2017

Human Resources Specialist - RECRUITMENT

HINDUJA GLOBAL SOLUTIONS LTD
05.2009 - 01.2013

Sales and Financial Specialist

CONVERGYS PHILIPPINES Phils.
04.2007 - 05.2009

Customer Care Professional

TELETECH HOLDINGS PHILS.
06.2006 - 03.2007

Bachelor of Laws -

Jose Rizal University

Bachelor of Science - Psychology

Trinity University of Asia

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JOAN CLAUSTRO LABAN