Hi, I’m
Joan Collins
Executive Director
Kenner,LA
Summary
Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies.
Overview
21
years of professional experience
Work History
Pegasus Senior LivingKenner, LA
Executive Director
09.2022 - 02.2024
Job overview
- Act as a leader of the community through effective communication, partnership, and accountability
- Partner with departments in training new associates and ensuring job descriptions and expectations are understood and followed to achieve the goals of the community and company
- Partner with the regional team with the common goal to increase occupancy and NOI by reducing controllable expenses and increasing revenue through strategic planning and monitoring each department's monthly spending
- Understanding of state binders, regulations, and licensing needed to ensure the community is compliant
- Effectively communicate with families and addressing concerns in a timely manner
- Continue to implement the State Regulations for the community
- Create policies that aligned with the company to create structure among departments
- Created a positive community reputation through partnering with professionals, communicating with staff and addressing concerns, building relationships with residents and families, focusing on the communities family environment
- Restructured the hiring process and changed the culture in the community to increase communication, accountability, and ensured compassionate staff were recognized for their performance
- Achieved creating an effective team and filling each department with experienced managers who share the compassion for seniors
- Reduced controllable expense in each department through weekly monitoring and meeting with department leaders for review
- Discussed budgets with department leaders and created spreadsheets to monitor department spending
- Created complete training binders for each department leader that aligned with the company
- Assisted with with Emergency Preparedness Process for the community involving the City of Kenner
- Completed several community projects to increase the value of the building to achieve occupancy goals
- Created strategic plans on how to increase occupancy
- Remained almost 100% occupied and positive NOI
Brookdale Mandeville Senior LivingMandeville, LA
Executive Director
10.2020 - 09.2022
Job overview
- Act as a leader of the community through effective communication, partnership, and accountability
- Partner with departments in training new associates and ensuring job descriptions and expectations are understood and followed to achieve the goals of the community and company
- Partner with the regional team with the common goal to increase occupancy and NOI by reducing controllable expenses and increasing revenue through strategic planning and monitoring each department's monthly spending
- Understanding of state binders, regulations, and licensing needed to ensure the community is compliant
- Effectively communicate with families and addressing concerns in a timely manner
- Created a positive community reputation through partnering with professionals, communicating with staff and addressing concerns, building relationships with residents and families, focusing on the communities family environment and ED weekly zoom calls with families to discuss community achievements and goals
- Increased occupancy from 26% to 55% and continuing to achieve monthly net goals without a Sales Director
- Continuously leading the district with the highest net gain in move-ins
- Achieved creating an effective team and filling each department with experienced managers who share the compassion for seniors
- Reduced controllable expense in each department through weekly monitoring and meeting with department leaders
Pegasus Senior Living
Sales Specialist
11.2018 - 10.2020
Job overview
- Travel to Pegasus communities and assist with the sales role, including external marketing, internal marketing, professional and community events, lead and professional calls, and entering data into our data base
- Communicate with the Executive Director and Regional Team to reach identified business goals, prepare and distribute marketing reports, review weekly and quarterly sales and competitive analysis reports, assist and motivate departments including training and recognizing needed changes, and monitor inquiry statistics to ensure goals are met.
Brookdale Kenner Senior Living SolutionsKenner, LA
Sales Manager
12.2013 - 10.2018
Job overview
- Consult with prospective and current residents and family members to create solutions that meet their needs and expectations; educate families on assisted living and offer resources to create relationships that build trust to ensure their loved one is safely somewhere; manage data base to ensure communication with leads in a timely manner to continue relationships in order to grow occupancy; attend several networking events and market to outside referral sources; plan and implement internal events for professionals and families, walk through each step with the potential residents through the entire move-in process; and include other management staff to ensure community is prepared for the new resident.
A First Name BasisMetairie, LA
Caregiver
10.2010 - 05.2014
Job overview
- Provided care for the elderly at their homes to assist with daily tasks, such as bathing, companionship, feeding, assisting with household duties, shopping, etc.
Bono Law Firm, APLC & Clifford Poche, APLCMetairie, LA
Administrator
04.2008 - 10.2013
Job overview
- Duties were mult folded including Administrator, and point person in the office who handled all front desk responsibilities, including meeting and greeting all new and existing clients (both in person and on the phone); handled Quick Books for both firms; balancing client and business accounts and lines of credit as well as coordinated accounts payable for both law firms; opened and closed files; handled correspondence to clients and adjusters; organized the office; handled all issues within the offices (inaccurate bills, computer malfunctions, client scheduling, office supplies and equipment, supply ordering, etc.), marketed and networked for both law firms through business functions, and kept a positive environment for customers, employees, and vendors.
Dr. Escipion PedrozaLaplace, LA
Assistant Office Manager
04.2007 - 04.2008
Curb Appeal ConstructionsMetairie, LA
Office Manager
06.2003 - 04.2007
Education
University of Phoenix (Online) Phoenix
Master of Business Administration from Business Administration
06.2013
University of Phoenix (Online) Phoenix
Bachelor of Science from Criminal Justice
01.2011
University of Phoenix (Online) Phoenix
Associate of Arts from Criminal Justice
11.2008
Skills
- Data Entry
- Sales
- Cold Calling
- Account Management
- Salesforce
- Microsoft Office
- QuickBooks
- Front Desk
- CRM Software
- Microsoft Powerpoint
- Inventory Control
- Assisted living
- Computer skills
- Performance management
- Budgeting
- Documentation review
- English
- Strategic Planning
- Emergency Management
- Senior Care
- Management
- Recruiting
- Event Planning
- Administrative Experience
- Financial Report Writing
- Employee Orientation
- Sales Management
- Research
- Program Management
- Business Development
- Conflict Management
- Operations Management
- Cost control
- Accounting
- Organizational skills
- Business management
- Leadership
- Relationship management
- Mentoring
- Direct sales
- Marketing
- Sales management
- Supervising experience
- Accounts payable
- Public relations
- Training & development
- Social media management
- Customer service
- Cold calling
- Office management
- Operations management
- Account management
- Conflict management
- Negotiation
- Statistics
- Business development
- Data analysis skills
- Financial report writing
- Economic development
- Project management
Additional Information
Exceptionally empathetic listener and communicator who effectively conveys information verbally and in writing. Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes. Computer-literate person with extensive software proficiency covering wide variety of applications. Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
Personal Information
Willing To Relocate: Anywhere
Affiliations
- Founder of JP Photography & Design LLC. Started in 2023 to turn my hobby into a business, specializing in Wedding, Event, and Portrait Photography. .
Accomplishments
- Increased occupancy in senior living communities by a minimum of 20% within 2 years.
- 1 of 6 Sales Directors out of 1200 communities nationally with Brookdale Senior Living who achieved the highest amount of move-ins for 3 consecutive years.
- 2013-2018 received the Chairman's Club Award quarterly for the highest occupancy growth.
- Closed 2 cases successfully as an active volunteer with CASA New Orleans within 2 years.
References
References available upon request.
Timeline
Executive Director
Pegasus Senior Living
09.2022 - 02.2024
Executive Director
Brookdale Mandeville Senior Living
10.2020 - 09.2022
Sales Specialist
Pegasus Senior Living
11.2018 - 10.2020
Sales Manager
Brookdale Kenner Senior Living Solutions
12.2013 - 10.2018
Caregiver
A First Name Basis
10.2010 - 05.2014
Administrator
Bono Law Firm, APLC & Clifford Poche, APLC
04.2008 - 10.2013
Assistant Office Manager
Dr. Escipion Pedroza
04.2007 - 04.2008
Office Manager
Curb Appeal Constructions
06.2003 - 04.2007
University of Phoenix (Online) Phoenix
Master of Business Administration from Business Administration
University of Phoenix (Online) Phoenix
Bachelor of Science from Criminal Justice
University of Phoenix (Online) Phoenix
Associate of Arts from Criminal Justice
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