Summary
Overview
Work History
Education
Skills
Timeline
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Joan H Collins

Joan H Collins

Cayucos,CA

Summary

With a proven track record, I excel in property management and customer service, significantly enhancing tenant satisfaction and lease administration. My adeptness in maintaining occupancy rates, coupled with exceptional communication skills, positions me as a valuable asset to any team.

Overview

30
30
years of professional experience

Work History

Property Manager, Assistant

Bay Osos Brokers
Los Osos, CA
08.2015 - 04.2019
  • Collected monthly assessments, rental fees, deposits and payments.
  • Coordinated with vendors for services such as repairs, renovations, landscaping.
  • Managed day-to-day activities involving tenants, subcontractors and property management
  • marketed plans to promote vacant units through various channels such as online listings or print media ads.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Communicated effectively with owners, residents, and on-site associates.

Bank Teller

US Bank NA
La Pine, OR
04.2014 - 04.2015
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Built and maintained client relationships through quality, personalized interactions.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Directed specific questions to appropriate branch personnel.
  • Responded and assisted customers with account inquiries and updates.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Performed special services for customers, ordering bank cards and checks.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Participated in weekly training sessions to stay abreast of changes in banking regulations.
  • Educated customers on use of banking website and mobile apps.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Removed mutilated currency from circulation.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Sold and cross-sold bank products to new and existing customers.
  • Placed orders for customer checks and verified starting numbers.
  • Turned in excess cash to maintain drawer security.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Property Inspector - Manager

Franklin Real Estate and Rentals
Morro Bay, CA
09.1992 - 10.2013
  • Inspected smoke detectors, carbon monoxide alarms and other safety devices.
  • Noted recurrent issues and worked with contractors to prevent re-occurrence.
  • Maintained up-to-date knowledge of inspection techniques, codes, ordinances and regulations.
  • Documented any irregularities found during inspections and reported them to the appropriate authorities.
  • Documented findings with professional reports and correspondence, including corrective action recommendations to return properties to compliant status.
  • Notified clients of any necessary repairs prior to a sale transaction closing.
  • Checked for evidence of pests such as rodents or insects in dwellings or businesses.
  • Investigated complaints from tenants concerning structural damage or hazardous conditions.
  • Measured rooms dimensions against blueprints or drawings.
  • Reported all findings in written documents.

Senior Loan Processor/Credit Investigator

Union Bank of California
San Luis Obispo, California
02.1989 - 01.1993
  • Reviewed customer accounts to determine on-time payments and loan terms compliance.
  • Maintained accurate records of all closed loans in accordance with company policy.
  • Performed detailed credit analysis to assess borrowers' ability to repay loans.
  • Maintained and updated loan application files and records in accordance with company policies.
  • Identified potential issues in loan files and worked with team members to devise solutions.
  • Reviewed and evaluated loan applications to ensure accuracy, completeness, and compliance with state and federal regulations.
  • Recorded applications for loan and credit, loan information and disbursements of funds.
  • Prepared and submitted detailed loan packages to the underwriting department for approval.
  • Provided excellent customer service, maintaining high satisfaction levels among borrowers.
  • Reviewed appraisals for accuracy before underwriting loans for approval or denial.
  • Calculated income, assets and liabilities to meet lender requirements.
  • Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
  • Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.

Education

Associate of Arts - Reprographics

Fresno City College
Fresno, CA
06-1976

High School Diploma -

Bullard High School
Fresno
06-1971

Ornamental Horticulture

California Polytechnic State University, San Luis Obispo
San Luis Obispo, CA

California Dept of Real Estate
Realtor

Skills

  • Debt control
  • Tenant relations
  • Lease administration
  • Work order monitoring
  • Rent collection
  • Tenant and eviction laws
  • Marketing and advertising
  • Property management expertise
  • Business administration
  • Administrative support
  • Maintenance coordination
  • Adaptable
  • Vendor management
  • Real estate license
  • Property inspections
  • Exceptional oral and written communication skills
  • Customer service-focused
  • Maintenance
  • Fair housing mandates
  • Knowledge of California real estate laws
  • Payment collection
  • Eviction procedures
  • Preparing property agreements
  • Unit vacancies
  • Property management
  • Eviction notices
  • Maintenance scheduling
  • Landscaping and grounds maintenance coordinator
  • Fair housing compliance
  • Occupancy management

Timeline

Property Manager, Assistant

Bay Osos Brokers
08.2015 - 04.2019

Bank Teller

US Bank NA
04.2014 - 04.2015

Property Inspector - Manager

Franklin Real Estate and Rentals
09.1992 - 10.2013

Senior Loan Processor/Credit Investigator

Union Bank of California
02.1989 - 01.1993

Associate of Arts - Reprographics

Fresno City College

High School Diploma -

Bullard High School

Ornamental Horticulture

California Polytechnic State University, San Luis Obispo

California Dept of Real Estate

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Joan H Collins