Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Joan Councillor

Port Saint Lucie,FL

Summary

Friendly and reliable employee seeking cashier position. Offering excellent communication, good judgment, and strong multi-tasking aptitude.

Overview

6
6
years of professional experience

Work History

Realtor Sales Associate

Coldwell Banker Realty
Port St. Lucie
03.2019 - Current
  • Managed front desk to check in and out customers with high efficiency and a sunny demeanor
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Advised and informed prospective clients on current market activities and conditions.
  • Negotiated, facilitated, and managed real estate transactions.
  • Presented purchase offers to sellers for consideration.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.

Library Front Desk Clerk

Indian River State College & St. Lucie Cty Library
Port St. Lucie, FL
07.2021 - 04.2022
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained transaction security by verifying payment cards against identification.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Education

Master of Arts - Elementary Education

Widener University
Chester, PA

Customer Service

SkillSoft
04.2022

Skills

  • Cash Management
  • Verbal and Written Communication
  • Money Handling
  • Till Counting
  • Identification Checks
  • Credit and Cash Transactions
  • Scanner Operation
  • Receipt and Refund Issuance

Accomplishments

    Leading sales production (Top 25%) 2022.

Timeline

Library Front Desk Clerk

Indian River State College & St. Lucie Cty Library
07.2021 - 04.2022

Realtor Sales Associate

Coldwell Banker Realty
03.2019 - Current

Master of Arts - Elementary Education

Widener University

Customer Service

SkillSoft

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Joan Councillor