Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joan Debes

Clayton

Summary

Motivated professional with a strong work ethic and adaptability. Proven expertise in customer service, multitasking, and time management. Demonstrated ability to foster strong relationships with clients and team members while delivering quality work. Committed to continuous learning and contributing to organizational success through effective problem-solving and communication skills.

Overview

18
18
years of professional experience

Work History

FTC agent (Dispatcher

Comcast
Philadelphia
05.2007 - 11.2024
  • Guided team members in troubleshooting and resolving complex problems.
  • Assisted customers with service inquiries and technical support issues.
  • Collaborated with departments to improve service delivery processes.
  • Streamlined communication between teams to enhance operational efficiency.
  • Trained new agents on company policies and customer service best practices.
  • Developed customer relationships and ensured satisfaction with services.
  • Attended team meetings regularly to discuss updates on products, services and policies changes.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
  • Participated in ongoing training programs related to job duties or responsibilities.
  • Utilized computer systems for tracking, information gathering, and troubleshooting.
  • Facilitated communication between parties to ensure mutual understanding and agreement.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Created detailed reports summarizing key performance indicators for management review.
  • Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.

Education

EKG Tech -

International School
Philadelphia, PA
07-1989

High School Diploma -

Olney High School
Philadelphia, PA
06-1980

Skills

  • Work order management
  • Technical aptitude
  • Customer relations
  • Dispatching procedures
  • Dispatching field personnel
  • Improving operations
  • Active listening
  • Incident reporting
  • Dispatch software
  • Training new hires
  • Critical thinker
  • Problem-solving
  • Updating logs
  • Dispatch coordination
  • Call handling
  • Processing orders
  • Workflow prioritization
  • Routing orders
  • Route planning
  • Closing tickets
  • Decision-making
  • Multitasking and organization
  • Verbal and written communication
  • Adjusting routes
  • Route navigation
  • Attention to detail
  • Stress tolerance
  • Monitoring field personnel
  • Work order generation
  • Negotiation
  • Teamwork

Timeline

FTC agent (Dispatcher

Comcast
05.2007 - 11.2024

EKG Tech -

International School

High School Diploma -

Olney High School

Similar Profiles

CREATE PROFILE