JOAN DIAZ
Miami Beach,FL
Summary
With two and a half years of experience as a Flight Attendant in the United States, I stand out for my dynamic, approachable, and solution-oriented personality, which allows me to create an atmosphere of trust and comfort for both passengers and crew members. My background in customer service also includes two years as a waiter and six months as a receptionist, experiences that strengthened my service-oriented mindset and adaptability to diverse profiles and situations. In addition, I am a native Spanish speaker. I consider myself proactive, professional, and committed to excellence, always focused on delivering a safe and enjoyable experience on board.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
05.2023 - Current
- Ensured passenger safety by conducting pre-flight safety checks and demonstrating emergency procedures.
- Assisted in managing cabin service, providing passengers with food, beverages, and comfort items.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
Spa Attendant
Carillon Miami Wellness Resort
11.2022 - 03.2023
- Assisted guests with inquiries, providing information about treatments and services offered at the resort.
- Maintained cleanliness and organization of spa facilities to ensure a welcoming environment for guests.
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Enhanced guest satisfaction by responding promptly to inquiries or concerns with professionalism and empathy.
Bar Server
Karma Kava Bar
03.2020 - 06.2022
- Prepared and served a variety of kava drinks, maintaining consistency in quality and presentation.
- Delivered exceptional customer service by engaging patrons and ensuring satisfaction with beverage selections.
- Implemented promotional strategies for special events, increasing customer engagement and foot traffic.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
Education
Hospitality And Tourism Management - Hospitality
Miami Dade College
Miami, FL06.2022
Skills
- Collaborative teamwork
- Service excellence
- Reliability and punctuality
- Safety procedures
- Multitasking
- Multilingual skills
- Effective leadership skills
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Flight Attendant
Spirit Airlines Inc.
05.2023 - Current
Spa Attendant
Carillon Miami Wellness Resort
11.2022 - 03.2023
Bar Server
Karma Kava Bar
03.2020 - 06.2022
Hospitality And Tourism Management - Hospitality
Miami Dade College
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