Joan Doney
Kettle Falls,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Sales and Administration
Les Schwab Tire Center
Colville, WA
07.2005 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Volunteer Emergency Medical Technician
Stevens County Sherrie’s Department
Colville, WA
05.1997 - 09.2005
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Auto Licensing Clerk
Stevens County Auditor’s Office
Colville, WA
02.1997 - 07.2005
- Performed routine data entry or document management.
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient document.
- Updated operational records or licensing information using computer terminals.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Processed payments for Titles, car tabs and fees, maintained accurate cash drawers, issued receipts.
Education
Associate of Arts - Accounting And Business Management
Spokane Falls Community College
Spokane, WA12.1998
Skills
- Customer Needs Assessments
- Speak Clearly
- Green Screen
- POS System Operations
- High-Volume Environments
- Good Listening Skills
- Product and Service Sales
- Store Opening and Closing
- Retail Sales
- Product Promotion
- Retail Store Operations
- Teamwork and Collaboration
- Cash and till management
Hobbies
Outdoor enthusiasts who thoroughly enjoys gardening, canning, boating, camping and hiking.
Timeline
Sales and Administration
Les Schwab Tire Center
07.2005 - Current
Volunteer Emergency Medical Technician
Stevens County Sherrie’s Department
05.1997 - 09.2005
Auto Licensing Clerk
Stevens County Auditor’s Office
02.1997 - 07.2005
Associate of Arts - Accounting And Business Management
Spokane Falls Community College