Joan Edwards
Midland,VA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at UVA Prince William Medical Center. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in office administration and adept at managing multiple tasks, ensuring smooth operations and fostering a welcoming environment for all.
Overview
51
51
years of professional experience
Work History
Guest Service Representative
UVA Prince WilliamMedical Center
03.2021 - Current
- Delivered exceptional customer service, resolving inquiries and ensuring patient satisfaction.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Assisted with patient check-in and registration processes, streamlining workflow for healthcare staff.
- Coordinated communication between patients and medical personnel, enhancing information flow.
- Monitored waiting room conditions, addressing concerns to create a welcoming environment for patients.
- Contributed to team meetings by providing insights on improving guest interaction processes.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Created welcoming and comfortable environment for guests.
File Clerk
Rappahannock Regional Jail
04.2013 - 03.2020
- Organized and maintained inmate files ensuring compliance with state regulations.
- Processed incoming documents, verifying accuracy and completeness for efficient record-keeping.
- Implemented filing system improvements, enhancing retrieval speed and reducing errors.
- Trained new staff on document management practices and filing procedures.
- Monitored file storage conditions to preserve integrity of sensitive information.
- Examined, categorized, and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Created and printed labels for well-organized filing.
- Added and updated records with current materials.
- Cleaned up files regularly by removing outdated information for archival or disposal.
Administrative Assistant IV
Fairfax County Police Department
01.1996 - 08.2011
- Coordinated daily administrative operations, enhancing office efficiency and workflow.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Administrative Assistant II Cutomer Service
Fairfax County Police Department
10.1974 - 01.1996
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
Education
Associate of Applied Science - Office Administration And Management
Northern Virginia Community College
Annandale, VA08-2015
Associate of Science - Meeting And Event Planning
Northern Virginia Community College
Manassas, VA05-2008
Associate of Science - Office Systems Technology
Northern Virginia Community College
Manassas VA12-1996
Certificate - Office Systems Technology
Northern Virginia Community College
Manassas05-1991
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest orientation
- Teamwork
- Flexibility
- Office administration
- Self motivation
- Interpersonal skills
Accomplishments
- Supervised team of 17 staff members.
Timeline
Guest Service Representative
UVA Prince WilliamMedical Center
03.2021 - Current
File Clerk
Rappahannock Regional Jail
04.2013 - 03.2020
Administrative Assistant IV
Fairfax County Police Department
01.1996 - 08.2011
Administrative Assistant II Cutomer Service
Fairfax County Police Department
10.1974 - 01.1996
Associate of Applied Science - Office Administration And Management
Northern Virginia Community College
Associate of Science - Meeting And Event Planning
Northern Virginia Community College
Associate of Science - Office Systems Technology
Northern Virginia Community College
Certificate - Office Systems Technology
Northern Virginia Community College