Joan Farrell
Scranton,PA
Summary
Experienced Tour Manager specializing in planning and executing domestic tours. Strong communication skills enhance relationships with clients and vendors, facilitating efficient tour operations. Proven problem-solving and logistical expertise ensure positive travel experiences, while effectively managing individual and group needs to create memorable educational trips.
Overview
25
25
years of professional experience
Work History
Tour Manager
Thompson Tours
Scranton, PA
05.1993 - 05.2018
- Coordinated travel itineraries for diverse group tours across various destinations.
- Managed logistics and transportation arrangements for seamless tour experiences.
- Communicated with local vendors to secure services and accommodations.
- Oversaw tour guides to ensure adherence to schedules and safety protocols.
- Resolved customer inquiries and issues during tours, enhancing satisfaction levels.
- Evaluated customer feedback to refine tour offerings and improve service quality.
- Managed tour itineraries to ensure timely arrival at each destination.
- Troubleshot and resolved execution issues, technical problems and vendor conflicts.
- Coordinated daily operations of the tour team while traveling on-site.
- Ensured all necessary documents were in order prior to departure dates.
- Assisted with booking entertainment venues, meals, and sightseeing activities.
- Conducted pre-tour meetings with clients to discuss expectations and plans.
- Represented client and supervised events with decisive leadership and quality execution.
- Planned, developed and disseminated thorough tour itineraries and developed contingency plans for potential difficulties.
- Examined supplier contracts to ensure favorable terms and conditions. with suppliers such as bus companies or guides prior to signing them.
- Booked transportation, accommodation and adjacent services and made follow-up calls.
- Created promotional materials for upcoming tours to increase bookings.
- Worked with local tourist boards to obtain information about attractions within an area.
- Entertained visitors and tourists with various props and signs to maximize engagement.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
- Assisted tour patrons with special needs.
Education
West Scranton High School
Scranton, PASkills
- Itinerary planning
- Tour coordination
- Logistics management
- Tour planning
- Itinerary development
- Route planning
- Transportation management
- Accommodation management
- Vendor negotiation
- Budget management
- Handling payments
- Logistics coordination
- Transportation oversight
- Event supervision
- Tour promotion
- Client relations
- Travel arrangements
- Problem resolution
- Team leadership
- Conflict resolution
- Effective problem solving
- Effective communication
- Interpersonal skills
- Decision making
- Time management
- Detail orientation
- Problem-solving
- Tourism management
- Sales and promotion
- Reliability
- Goal setting
- Self motivation
- Adaptability
- Flexibility
- Handling payments
- Payment collection
- Sales and promotion
- Group oversight
- Tour guiding
- Entertainment coordination
- Documentation management
- Accommodation booking
- Lodging accommodations
- Adept with GPS navigation
- Public speaking
- Presentation skills
- Strong leadership
- Excellent communication
- Professional demeanor
- Problem-solving abilities
- Tour guiding
- Presentation skills
- Adept with GPS navigation
- Negotiation
- Public speaking
- Flexibility
- Sales and promotion
- Group oversight
- Handling payments
Timeline
Tour Manager
Thompson Tours
05.1993 - 05.2018
West Scranton High School