Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Overview
19
19
years of professional experience
Work History
Owner/Operator
Yurdania creations
York, PENNSYLVANIA
04.2021 - Current
Tag and Title Clerk/ Deal Coordinator
Prime Honda
North Reading, MA
02.2019 - 03.2020
Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
Processed, completed, and signed title documents through the electronic vehicle registration program, and maintained expert knowledge of computerized systems.
Ensured that all forms were properly signed by authorized personnel prior to submission.
Inspected paperwork for completeness, accuracy, and compliance with state regulations.
Maintained accurate records of all transactions including customer information and payment details.
EVR CERTIFIED
Office Manager
Platinum Cars USA
Lowell, MA
06.2015 - 01.2019
Oversaw daily operations of store, including inventory and supply restock, cash-handling and assisting customers.
Interviewed and hired team members who demonstrated dedication and added value to team.
Prepared necessary paperwork to process insurance sales and renewals.
EVR CERTIFIED
Managed administrative processes and prepared key reports and documentation.
Advised managers on organizational policies and recommended needed changes.
Conducted new employee orientation to introduce employees to policies, culture and objectives.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Reviewed contracts for accuracy prior to signing off on behalf of the company.
Provided training to new hires on office policies and procedures.
Supervised staff members, organized schedules and delegated tasks.
F&I Manager
Supreme Cars Inc
everett, MA
01.2013 - 05.2015
Offering vehicle financing and insurance to customers and providing them with a thorough explanation of back end products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies.
Processing financing and leasing deals accurately and securing approval through financial sources to secure approval and through the proper federal, state and corporate channels.
Training and providing the sales team with information on finance and lease programs and the benefits of the dealership's financing and extended service programs.
I was required strong communication skills in order to work with customers, employees and finance and insurance vendors as they represent the dealership.
Verified document authenticity to process license application.
Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
Pharmacy Technician
Pharmaceutical strategies
Stoneham, MA
03.2006 - 08.2012
Assisted customers by answering simple questions, locating items or referring them to the pharmacist for medication information.
Priced and filed prescriptions that have been filled.
Cleaned, and helped maintain equipment and work areas, and sterilize glassware according to prescribed methods.
Received and stored incoming supplies, verify quantities against invoices, and inform supervisors of stock needs and shortages.
Prepare and process medical insurance claim forms and records.
Mixed pharmaceutical preparations according to written prescriptions.
Education
Ronda de Isabel High School
2001
Skills
Excellent communication skills
Energetic
People-oriented
Bilingual English/Spanish
Exceptional multi-tasker
Flexible
File management
Examination administration
Timeline
Owner/Operator
Yurdania creations
04.2021 - Current
Tag and Title Clerk/ Deal Coordinator
Prime Honda
02.2019 - 03.2020
Office Manager
Platinum Cars USA
06.2015 - 01.2019
F&I Manager
Supreme Cars Inc
01.2013 - 05.2015
Pharmacy Technician
Pharmaceutical strategies
03.2006 - 08.2012
Ronda de Isabel High School
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