Joan Gachuiri
Business Technology Analyst
Rockville,MD
Summary
Results-driven Business Analyst with extensive experience in analyzing user needs and defining requirements to optimize business processes. Proven ability to collaborate with stakeholders, enhancing operational efficiency and delivering significant business value. Expertise in Agile methodologies, technical solutions development, and cross-functional teamwork ensures successful project outcomes. Committed to leveraging analytical skills and industry knowledge to drive innovation in challenging environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Analyst
Bowie State University
Bowie, MD
05.2024 - Current
- Collaborated with business and technology teams to understand and document processes.
- Drove collaboration between business and development teams for change efforts by focusing on Agile principles.
- Documented and updated processes consistently in a collaborative space.
- Collaborated with the product owner to decompose business needs into developer-friendly stories.
- Facilitated system change testing with business stakeholders, leading to enhanced data flow analysis and process enhancement opportunities.
- Collaborated with the Product Owner on product vision, requirements definition, and capability mapping to ensure requirements aligned with business unit processes and needs.
- Worked closely with business partners to design effective business cases and structured project charters.
- Supported business activities by recommending improvements for designing new products and platforms.
- Led implementation of process improvement initiatives through mapping process changes, refining requirements, and defining scope.
Business Analyst
FreddieMac
McLean, VA
09.2020 - 08.2022
- Provided subject matter expertise in processing requirements and documentation for system enhancements, focusing on improving efficiency for international and domestic partners
- Collaborated with stakeholders to gather user needs, discuss system issues, and recommend solutions for product backlog prioritization and resolution
- Conducted comprehensive analysis of case management workflows, identifying areas for improvement and implementing streamlined processes
- Created and maintained system documentation, including user guides, training manuals, and process flows, to support operational needs
- Collected and reported metrics related to requirements gathering and system performance, ensuring alignment with organizational objectives
- Conducted UAT testing and collaborated with IT teams to implement system upgrades and enhancements
- Facilitated Scrum ceremonies like Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.
- Created dashboards using various tools such as JIRA, Confluence, monday.com, to track project progress and milestones.
Business Analyst Consultant
Treliant Risk Advisors
Washington, DC
01.2020 - 09.2020
- Performed gap analysis between existing legacy systems and proposed solutions.
- Evaluated current systems and recommended changes to optimize performance or increase efficiency.
- Analyzed and documented customer requirements, process flows, and business rules.
- Conducted user acceptance testing with clients to ensure proper functioning of systems.
- Developed reports from multiple sources by extracting data from databases using SQL queries.
- Developed metrics used to determine inefficiencies and areas for improvement.
Business Analyst Consultant
Burke & Herbert Bank
Alexandria, VA
10.2018 - 09.2020
- Conducted data analysis on current operations, identifying opportunities for process automation.
- Offered functional expertise in system analysis, design, development, and implementation of software applications.
- Documented functional requirements backlog, test cases, and drafted user stories to support development and deployment.
- Identified risks, assessed impacts, and made resolution recommendations.
- Developed metrics used to determine inefficiencies and areas for improvement.
Business Analyst
Treliant Risk Advisors
Washington, DC
11.2014 - 07.2017
- Interviewed subject matter experts to obtain detailed information on current systems and procedures.
- Facilitated brainstorming sessions with cross-functional teams for problem-solving activities.
- Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
- Mapped and documented interfaces between legacy and new systems.
- Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
- Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
Education
Bachelor of Arts - Communication and General Studies
University of North Texas
Skills
- Gap analysis
- Business process improvement
- Verbal and written communication
- Test case scenarios
- Microsoft Office Suite
- Database management
- Narrative use cases
- Negotiation
- Problem-solving
- Stakeholder management
- Change impact analysis
- Risk assessment
- Software development life cycle
- Time management
- Strategic planning
- Data mapping
- Agile methodologies
- Project management
- Systems analysis
Certification
Certified Scrum Master
Tools
- Jira
- Kanban boards
- Lucidchart
- Servicenow
- Peoplesoft
- Microsoft Excel, PowerPoint, SharePoint, and Visio
Timeline
Business Analyst
Bowie State University
05.2024 - Current
Business Analyst
FreddieMac
09.2020 - 08.2022
Business Analyst Consultant
Treliant Risk Advisors
01.2020 - 09.2020
Business Analyst Consultant
Burke & Herbert Bank
10.2018 - 09.2020
Business Analyst
Treliant Risk Advisors
11.2014 - 07.2017
Bachelor of Arts - Communication and General Studies
University of North Texas
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