JOAN GAMOKE
Winona,MN
Summary
Results-oriented business development and account management professional focused on driving profits. Offering excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
14
14
years of professional experience
Work History
Business Development Consultant
Frontline Performance Group
09.2017 - 02.2023
- Met with current clients to assess needs and develop improvement plans.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities, resulting in a 15% rise in recurring contract business.
- Managed and grew a portfolio of over 1,000 accounts, adding more than 20 new accounts in 2022.
- Negotiated contracts and closed sales with new and existing clients.
- Provided comprehensive SaaS consulting to ensure clients optimized proprietary software and programs.
- Collaborated with executive management to develop profitable business strategies for dealerships, including competitive analysis, goal setting, fleet planning, marketing plans, staffing, and training strategies.
- Conducted effective software training sessions for 200+ employees, both on-site and virtually, enhancing productivity.
- Consistently ranked in the top 3 across all key performance indicators (KPIs), including account retention, new accounts, sales, and onsite visits.
Business Account Executive
Hiawatha Broadband Communications
05.2015 - 09.2017
- Generated high-quality leads through diverse prospecting methods, including cold calling, canvassing, customer referrals, and partner relationships.
- Achieved a significant 95% client customer retention rate annually by delivering exceptional customer service and building relationships with new and existing businesses
- Mastered and constantly improved sales prospecting, follow-up and upsell processes. resulting in 10% increase in annual sales.
- Demonstrated swift issue resolution, addressing billing and service concerns to maintain high customer satisfaction levels.
- Maintained detailed records of sales, service tasks, and customer interactions in the CRM system.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
Sales, Marketing, and Customer Care Manager
Saint Mary’s Press
11.2008 - 01.2015
- Analyzed sales and marketing data and formulated successful marketing strategies that drove new business for the $10 million publishing firm.
- Managed sales promotions and marketing strategies on our website and all major social media sites, resulting in a 35% increase in online sales.
- Consistently exceeded upsell goals, achieving a 60% increase through training, coaching, and development of staff,
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Orchestrated 50+ regional/national conferences, trade shows, and promotional events.
- Acted as the voice of the customer in new product development teams, ensuring new offerings met customer needs.
Education
Marketing
Western Wisconsin Technical College
La Crosse, WIBusiness Administration
University of Wisconsin, La Crosse
La Crosse, WISkills
- Account Management
- Business-to-Business (B2B) Sales
- Business Development and Planning
- Competitive Market Analysis
- Territory Management
- Lead Generation Strategies
- Rapport-Building, Client Relationship Management (CRM)
- Consultative Selling Techniques
- Time Management
- Product Training & Presentations
- Preparing Proposals/Contract Negotiation
- Strong Interpersonal Skills
- Teamwork & Collaboration
Timeline
Business Development Consultant
Frontline Performance Group
09.2017 - 02.2023
Business Account Executive
Hiawatha Broadband Communications
05.2015 - 09.2017
Sales, Marketing, and Customer Care Manager
Saint Mary’s Press
11.2008 - 01.2015
Marketing
Western Wisconsin Technical College
Business Administration
University of Wisconsin, La Crosse
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