Joan Garcia

Sales Floor Representative

Best Buy

10.2021 - Current

Increased sales revenue by building and maintaining strong relationships with customers.
Boosted customer satisfaction by providing efficient and knowledgeable assistance on the sales floor.
Achieved monthly sales targets through effective product presentations and persuasive selling techniques.
Enhanced store reputation with exceptional customer service, addressing concerns promptly and professionally.
Collaborated with team members to achieve store goals, fostering a positive work environment.
Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Contributed to visual merchandising efforts, creating eye-catching displays that attracted customers.
Conducted regular price audits, verifying accuracy and compliance with company guidelines.
Kept up-to-date with industry trends and competitor offerings to stay ahead in the market.
Improved product knowledge by attending training sessions and staying informed about new products and promotions.
Streamlined customer checkout process, resulting in shorter wait times and increased satisfaction ratings.
Handled returns and exchanges efficiently while maintaining a positive attitude to retain customer loyalty.
Participated in store meetings to discuss sales strategies, upcoming promotions, and ways to improve overall performance.
Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
Crosstrained in multiple departments for greater flexibility within the team as needed during peak periods or staff absences.
Monitored customers for signs of security concerns and escalated issues to management.
Recommended complementary purchases to customers, increasing revenue.
Used in-store system to locate inventory and place special orders for customers.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Developed strong rapport with customers and created positive impression of business.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Demonstrated strong communication skills when interacting with diverse clientele; effectively addressed individual needs and preferences to secure sales and build lasting relationships.
Provided feedback to management regarding customer preferences, aiding them in making informed purchasing decisions for future inventory needs.