Joan Garcia
Summary
Highly motivated and Self Passionate Sales Associate with extensive customer service and sales experience, outgoing sales professional elevating any company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. I am an Outdoor Enthusiast, Animal lover well know to have a compassion for dogs (Specially Dobermans). I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. currently attending College to earn a physical therapy degree, and to make way to become an Emergency Medical Technician (EMT). Hardworking and passionate job seeker with strong organizational skills eager to secure any position requested, ready to help team achieve company goals. Very professional and quick to learn and adapt to any situation, on the short hand I never let anything get in the way of disrupting on what my goal and focus is weather its school or work. I am always on time to get things done right. Furthermore I am always willing to learn something new day by day,and try to make improvements in anything possible.
Overview
10
10
years of professional experience
Work History
Store Manager
CubeSmart Self Storage
09.2023 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Sales Associate/Team Leader
Big 5 Sporting Goods
05.2019 - 05.2023
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Able to Multi-task and contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Limousine Cleaner/Washer
5 Star Limousine & Transportation Services
08.2018 - 11.2018
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Wiped down and polished interior and exterior surfaces.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Inspected vehicles and equipment for visible damage.
- Cleaned Limousin's & got them ready for dispatch.
Personal Contractor
Self Employed
03.2017 - 12.2017
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Worked with a personal contractor doing projects such as ponds, fountain's and other backyard projects.
Dry Cleaner's/Front Desk Clerk
Cindy's Dry Cleaners
08.2016 - 10.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected deposits, fees, and payments.
- Entered and updated sensitive customer information.
- Maintained clean and organized front desk areas to uphold polished company image.
Wearhouse Unit Cleaner's
Franks Unit Service
02.2014 - 04.2015
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Education
No Degree - Associates in Pre Physical Therapy
Orange Coast College
Costa Mesa, CA12.2026
No Degree - Emergency Medical Technician
West Coast EMT
Anaheim, CA04.2025
High School Diploma -
Cesar E. Chavez High School
Santa Ana, CA05.2016
Skills
- Safety and Cleanliness Standards
- Able to Stocking and Replenishing
- Multitasking Strengths
- Motivational Leadership
- Adaptable and Flexible
- Excellent People Skills
- Perfectly Fluent in Spanish & English
- Clear Speaker & Interpersonal Skills
- Work Under Pressure
- Active Listener
- Self Motivated & Passionate
References
- Yessica / (714)-683-9643
Regional Store Manager for CubeSmart Storage
- Lynn V / (916)-470-2732
Store Manager Trainer for CubeSmart Storage.
- Jaime / (714)-707-1546
Store Associate Co-Worker for CubeSmart Storage
- Zachary / (714)-260-1551
Store Associate Co-Worker for CubeSmart Storage
- William J Grampre / (512)-529-0597
Store Manager at Big 5 Sporting Goods
- Bryan Heredia / (714)-707-1031
Former Part Time Manager at Big 5 Sporting Goods
- Brennan / (562)-640-1570
Former Store Manager at Big 5 Sporting Goods
- Benjamin J Mansour / (657)-294-9600
Sales Associate at Big 5 Sporting Goods
- Alex Luis Diaz / (949)-610-4488
Former Cashier at Big 5 Sporting Goods
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Store Manager
CubeSmart Self Storage
09.2023 - 06.2024
Sales Associate/Team Leader
Big 5 Sporting Goods
05.2019 - 05.2023
Limousine Cleaner/Washer
5 Star Limousine & Transportation Services
08.2018 - 11.2018
Personal Contractor
Self Employed
03.2017 - 12.2017
Dry Cleaner's/Front Desk Clerk
Cindy's Dry Cleaners
08.2016 - 10.2016
Wearhouse Unit Cleaner's
Franks Unit Service
02.2014 - 04.2015
No Degree - Associates in Pre Physical Therapy
Orange Coast College
No Degree - Emergency Medical Technician
West Coast EMT
High School Diploma -
Cesar E. Chavez High School