Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Joan Grioli

Norwalk,CT

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

14
14
years of professional experience

Work History

Wait Staff Member/ Bartender

Lucs Cafe
Ridgefield, CT
07.2011 - Current
  • Provided excellent service and attention to customers when face-to-face and through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Trained new employees to perform duties.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Answered questions about menu items, ingredients, and pricing.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Assessed and prioritized multiple responsibilities, developing multitasking and time management skills.

Dental Assistant

Pearl Dental
Mount Kisco, NY
01.2015 - 01.2018
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Handled billing inquiries from insurance companies regarding claims submitted by the office.
  • Kept track of treatment information in patient records.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Established clean, sterile and welcoming environment for patients.
  • Maintained a neat, clean and organized environment throughout the office.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Documented patient records during procedures and added notes taken to treatment chart.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
  • Took digital X-rays of teeth using radiographic equipment.
  • Laid out dental instruments and equipment before procedures.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Performed basic laboratory tasks, such as pouring impressions and trimming models.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Certified Dental Assistant - Dental

Westchester School For Medical And Dental Ass.
White Plains, NY
09-2013

Some College (No Degree) - Dental Hygiene

Norwalk Community College
Norwalk, CT

Skills

  • Excellent communication
  • Problem-solving in a fast-paced environment
  • Time management
  • Schedule and calendar management
  • Attention to detail
  • Fast learner
  • Multitasking and organization

Affiliations

  • A mom to a wonderful 5 Year old little girl
  • pilates + barre
  • Peloton lover

Timeline

Dental Assistant

Pearl Dental
01.2015 - 01.2018

Wait Staff Member/ Bartender

Lucs Cafe
07.2011 - Current

Certified Dental Assistant - Dental

Westchester School For Medical And Dental Ass.

Some College (No Degree) - Dental Hygiene

Norwalk Community College

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Joan Grioli