Joan Havis
St Louis,MO
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems with over ten years of experience in the finance industry. Analytical and organized professional comfortable working independently or as part of team. Excellent reputation for resolving problems and improving customer satisfaction and team work.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Contractor, Business Execution Consultant
Wells Fargo
04.2020 - 10.2022
- Responsible for HR Onboarding initiatives and background checks for new Independent Financial Advisors and staff
- Responsible for closing duties for terminated Financial Advisors and practices
- Cataloging and storing financial documents to federal fiduciary guidelines
- Created, assembled and shipped new hire tool box
- Built and deepened productive relationships with Independent Financial Advisors and staff to drive smooth transition to their independent practice.
- Implemented changes requested by Transition Managers and Practice Liaisons to conform to specifications or updated demands.
- Trained new contractors assisting in the role
Emergency Road Side Dispatch
Triple A Auto Club Missouri Division
08.2019 - 03.2020
- Field questions on insurance coverage and claim liability
- Candidate selection and training new hires through onboarding and job assessment
- Field and route calls to technicians for emergency events
- Interface with First Responders & Time Critical Contacts
- Assess Problems
- Ensure immediate safety of club members
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
- Monitored Workflow process, equipment and staff to meet emergency needs
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Assessed regulatory and operational risks for escalation to management.
Financial Services Representative
TD Ameritrade
01.2019 - 07.2019
- Identify and refer lead opportunities to Sr Financial Consultants
- Demonstrated commitment to provide highest level of client experience
- Proactively adding value to the client with every interaction
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
- Responded to customer questions and concerns or escalated to supervisor for resolution.
Operations Agent
Southwest Airlines
02.2017 - 11.2018
- Ensure security and safety of aircraft
- Program weight and balance protocols
- Confirm and verify flight readiness of flight crews and passenger
- Time Critical Contacts and tight deadlines
- Ensure safety and protections of special needs travelers
- Organized crash response services to unmanned aerial vehicles operating at airfield and prepared site for follow-on investigation.
- Inspected runways and taxiways, airfield lighting, parking aprons, hangars, fuel storage areas and perimeter fences and gates for hazardous aviation conditions.
- Understood FAA, TSA and airport regulations and verified compliance.
- Monitored safety-sensitive zones and enforced security measures throughout ground operations.
- Attended and completed required online and in-person training and mentored newer agents in advanced roles.
- Marshaled large and small aircraft to and from parking areas, ramps and airfields.
- Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Conducted departure and arrival briefings.
- Maintained flight and events logs, aircrew flying records and flight operations records of incoming and outgoing flights.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
Cost Basis Analyst / Business Office Consultant
TD Ameritrade - Aerotek
08.2016 - 01.2017
- Long Term Contractor Based at, Analyze Large Amounts of data
- Update client Portfolio / Heavy call handling work
- Ensure IRS compliance reporting
- Background Clearance Administrator
- On-Boarding Technician
- Field Office Administration for Financial Advisors and Assistants
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Utilized company's accounting systems to review reports and prepare assessments.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Maintained CRM database with customer updates and report generation.
- Improved office operations by automating client correspondence, record tracking and data communications.
Cost Basis Analyst - Long Term Contractor
Edward Jones
11.2012 - 04.2016
- Massive Data Analyzation.
- Updated client portfolio / Heavy call handling
- Ensure IRS compliance reporting
- Background Clearance Administrator
- Field Office Administration for Financial Advisors and assistants
- Ensure securities are updating accordingly for correct tax implications
- Worked with Estates department to ensure correct shares split to surviving heirs with correct cost basis updates
Senior Performance Reporting Analyst
American Water
10.2003 - 11.2012
- Data matrix for Emergencies
- Talent Coordinator for department Hiring and Onboarding initiatives
- Web Services Coordinator - Online Coordination for Emergency Events
- Business Services Coordinator – Worked with Executive Team for Emergency Events
- Resolution Specialist – Assist external customers on emergency water events
- Emergency Dispatcher – Coordinated routes for emergency response teams
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
Education
BA - Organizational Studies, Communication
Saint Louis University
MBA - Business
Fontbonne University
Saint Louis MOSkills
- Client Engagement & Building Customer Trust
- Project Analysis & Operations Analysis
- Customer Data Confidentiality
- Analytical Thinking
- Information Organization
- Attention to Detail
Affiliations
Netimpact Lifetime Member
International Institute of Business Analysts
Additional Information
- Professional License , State of Missouri Insurance Producer License – Accident Health or Sickness and Life
- Certification Neighborhood Development - University of Missouri St Louis
Certification
- Licensed State of Missouri Insurance Producer - Accident Health / Sickness and Life
Timeline
Contractor, Business Execution Consultant
Wells Fargo
04.2020 - 10.2022
Emergency Road Side Dispatch
Triple A Auto Club Missouri Division
08.2019 - 03.2020
Financial Services Representative
TD Ameritrade
01.2019 - 07.2019
Operations Agent
Southwest Airlines
02.2017 - 11.2018
Cost Basis Analyst / Business Office Consultant
TD Ameritrade - Aerotek
08.2016 - 01.2017
Cost Basis Analyst - Long Term Contractor
Edward Jones
11.2012 - 04.2016
Senior Performance Reporting Analyst
American Water
10.2003 - 11.2012
BA - Organizational Studies, Communication
Saint Louis University
MBA - Business
Fontbonne University
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