Joan Hawley
Rigby,ID
Summary
Experienced in running efficient, high-occupancy properties to achieve financial targets and earn the maximum profits. Effortlessly oversee maintenance, office administration and day-to-day operations. Skilled at building long-lasting relationships with tenants and vendors to support long-term property success. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
51
51
years of professional experience
1
1
Certification
Work History
Community Manager
Brighton Residential Property Management
10.2023 - 05.2024
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Managed community within established cost constraints.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
Community Manager
ConAm Management-Village At Henderson Apartments
11.2022 - 06.2023
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Evaluated property conditions and recommended improvements.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct 4-person team.
Community Manager
Manco Abbott, Inc
02.2020 - 10.2020
- Conducted tours to showcase properties, amenities and community as whole
- Followed up on problems with residents and coordinated solutions to restore satisfaction and maintain overall happiness
- Designed and implemented policies to improve interactions and community satisfaction
- Walked grounds regularly to verify property's appearance and maximize performance with potential residents
- Identified and pursued opportunities to create connections between community members
- Reviewed market information and financial targets to evaluate and improve pricing.
Senior Property Manager
RPM Portervilee
05.2016 - 02.2020
- Resolved current tenant issues to establish trust and uphold standards set by property owners
- Contacted tenant leads to pre-qualify and provide general information about management policies
- Posted property advertisements and rental specials across online sites to generate
- JH leads
- Liaised between property owner and homeowners association to address immediate concerns regarding property
- Nurtured relationships with third-party vendors to acquire affordable property maintenance services
- Sent timely notifications to tenants concerning late payments, maintenance plans and pest control schedule
- Conducted monthly inspections of property to assess tenant upkeep and document changes in condition for possible repairs and charges
- Attracted new residents with fresh and creative promotions targeted to attract desired individuals and families
- Oversaw total operation, maintenance and administration of Commercial and
- Residential property with 500 units
- Researched and verified prospective tenant eligibility in alignment with government regulations
- Maintained contact with insurance carriers, fire departments and law enforcement to coordinate emergency management plans
- Worked with qualified repairers to keep properties and grounds up to modern standards
- Worked with leasing agents to market vacancies and keep occupancy rates high
- Completed frequent, routine inspections of buildings, facilities and equipment to identify repair needs.
Community Manager
Cirrus Asset Management, Inc
05.2015 - 03.2016
- Followed up on problems with residents and coordinated solutions to restore satisfaction and maintain overall happiness
- Conducted tours to showcase properties, amenities and community as whole
- Maintained high standards and consistently complied with policies, budget targets and service management strategies to exceed customer expectations
- Walked grounds regularly to verify property's appearance and maximize performance with potential residents
- Supported sales team with proactive customer engagement and skilled handling of paperwork
- Reviewed market information and financial targets to evaluate and improve pricing
- Worked with qualified repairers to keep properties and grounds up to modern standards.
Community Manager
Manco Abbott, Inc
10.2013 - 03.2015
- Followed up on problems with residents and coordinated solutions to restore satisfaction and maintain overall happiness
- Conducted tours to showcase properties, amenities and community as whole
- Designed and implemented policies to improve interactions and community satisfaction
- Reviewed market information and financial targets to evaluate and improve pricing
- Implemented happiness program initiatives, appreciation events and recognition strategies to improve morale
- Walked grounds regularly to verify property's appearance and maximize performance with potential residents
- Led, directed and controlled multiple facets of community
- Greeted prospective residents and showcased community features and benefits to drive sales
- Maintained high standards and consistently complied with policies, budget targets and service management strategies to exceed customer expectations
- Communicated procedural updates and new goals to staff via regular meetings
- Supported sales team with proactive customer engagement and skilled handling of paperwork
- Worked with qualified repairers to keep properties and grounds up to modern standards
- Researched and verified prospective tenant eligibility in alignment with government regulations
- Organized events to engage residents and build strong sense of community.
Property Manager
Westcorp
11.2011 - 02.2012
- Coordinated maintenance schedules and facilitated completion with maintenance team
- Facilitated timely collection of rent, late fee and utility payments
- Oversaw and advised on leasing agreement, application processes and approval criteria
- Reviewed upcoming lease expirations and followed up with tenants on renewals
- Issued eviction, 5-day and lock-out notices and filed evictions according to established time requirements
- Generated delinquency and vacancy reports to address past due accounts and foster total occupancy
- Participated, approved and managed marketing efforts to increase occupancy
- Promoted community amenities and available units on social media platforms and rental boards to achieve full occupancy
- Inspected property regularly for quality and assessed and identified needs for improvement
- Monitored work orders for maintenance needs and followed up to verify completion
- Worked with leasing agents to market vacancies and keep occupancy rates high
- Maintained contact with insurance carriers, fire departments and law enforcement to coordinate emergency management plans
- Purchased building and maintenance supplies, equipment and furniture
- Resolved legal issues and neighborhood disputes with the help of strong communication skills, policy expertise and knowledge of local laws
- Attracted new residents with fresh and creative promotions targeted to attract desired individuals and families.
Property Manager
Sunrise Management, Inc
12.2009 - 11.2011
- Coordinated maintenance schedules and facilitated completion with maintenance team
- Facilitated timely collection of rent, late fee and utility payments
- Oversaw and advised on leasing agreement, application processes and approval criteria
- Participated, approved and managed marketing efforts to increase occupancy
- Inspected property regularly for quality and assessed and identified needs for improvement
- Issued eviction, 5-day and lock-out notices and filed evictions according to established time requirements
- Generated delinquency and vacancy reports to address past due accounts and foster total occupancy
- Reviewed upcoming lease expirations and followed up with tenants on renewals
- Monitored work orders for maintenance needs and followed up to verify completion
- Worked with leasing agents to market vacancies and keep occupancy rates high
- Worked with qualified repairers to keep properties and grounds up to modern standards
- Researched and verified prospective tenant eligibility in alignment with government regulations
- Resolved legal issues and neighborhood disputes with the help of strong communication skills, policy expertise and knowledge of local laws
- Maintained contact with insurance carriers, fire departments and law enforcement to coordinate emergency management plans.
06.1973 - 06.2010
- Handled administrative work to smooth new resident move-in processes
- Adhered to fair housing standards to avoid legal issues and prevent discriminatory practices
- Tracked market changes to keep rental prices optimized for both profits and marketability
- Planned marketing and outreach strategies to consistently bring in new leasing prospects
- Coordinated administrative processes for consistent handling of paperwork, credit checks and rent collection
- Orchestrated inspections, walk-throughs and other property management and transfer process requirements
- Organized events to engage residents and build strong sense of community
- Attracted new residents with fresh and creative promotions targeted to attract desired individuals and families.
Assistant Property Manager
Camden Property Trust
01.2008 - 12.2008
- Worked with utility teams to handle maintenance and repair needs
- Showed property with planned appointments and unscheduled visits to help close vacancies
- Prepared resident legal notices in line with standards governing residential properties
- Prepared reports for supervisors covering property activities and rent collections
- Planned and directed social activities to engage residents and increase overall satisfaction
- Verified lease agreement information to prevent errors and future complications with tenants
- Ordered and maintained adequate inventory of office supplies for routine use
- Inspected units during move-in and move-out times to evaluate conditions, determine maintenance needs and assess fees for damages
- Coordinated standard evictions and contacted law enforcement for legal action
- Handled resident issues quickly to help maintain occupancy and avoid rent payment issues
- Managed routine rental payments and followed up on delinquencies to keep accounts current
- Attracted new residents with fresh and creative promotions targeted to attract desired individuals and families
- Organized events to engage residents and build strong sense of community.
Leasing Director
Spruce Grove
06.2005 - 12.2007
- Inspected properties and coordinated smooth turn-overs to prepare for new residents.
Education
Associate of Arts - Hospitality and Tourism
University of Phoenix
Phoenix, AZHigh School Diploma - College
Riverdale High School
Riverdale, CASkills
- Price structuring Resident relations
- Team recruitment Schedule planning
- Property tour coordination Staff training
- Sales support Serve customers
- Collect payments Coordinate documents
- Inspect buildings Manage rentals
- Oversee maintenance Customer relations
- Coordination Task prioritization
- Teamwork Verbal communication
Certification
REAL ESTATE LICENSE - California
Timeline
Community Manager
Brighton Residential Property Management
10.2023 - 05.2024
Community Manager
ConAm Management-Village At Henderson Apartments
11.2022 - 06.2023
Community Manager
Manco Abbott, Inc
02.2020 - 10.2020
Senior Property Manager
RPM Portervilee
05.2016 - 02.2020
Community Manager
Cirrus Asset Management, Inc
05.2015 - 03.2016
Community Manager
Manco Abbott, Inc
10.2013 - 03.2015
Property Manager
Westcorp
11.2011 - 02.2012
Property Manager
Sunrise Management, Inc
12.2009 - 11.2011
Assistant Property Manager
Camden Property Trust
01.2008 - 12.2008
Leasing Director
Spruce Grove
06.2005 - 12.2007
06.1973 - 06.2010
Associate of Arts - Hospitality and Tourism
University of Phoenix
High School Diploma - College
Riverdale High School
REAL ESTATE LICENSE - California
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