Joan Henry
Willow Grove,PA
Summary
Detail-oriented and knowledgeable Medical Office Coordinator skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.
Overview
8
8
years of professional experience
Work History
Medical Office Coordinator
Raynetta Wallace
09.2023 - Current
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
- Coordinated luncheons with Pharmaceutical Representatives.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Aided with prescription refill requests.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to the front desk to step in to assist with various tasks whenever an employee was absent or at lunch.
- Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
- Monitored back areas so that questions could be promptly addressed.
Medical Assistant
Jefferson Health
12.2015 - 09.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Education
No Degree - Health Administration
Montgomery County Community College
Blue Bell, PA06.2025
Certification - Medical Assisting
Prism Career Institute
Philadelphia, PA05.2013
Skills
- Staff Training and Development
- Office Procedures Understanding
- Patient Care Advocacy
- Insurance Billing Procedures
- Understanding of Medical Terminology
- Chart Updates
Timeline
Medical Office Coordinator
Raynetta Wallace
09.2023 - Current
Medical Assistant
Jefferson Health
12.2015 - 09.2023
No Degree - Health Administration
Montgomery County Community College
Certification - Medical Assisting
Prism Career Institute