Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Open To Work

Joan Herrera

Allentown,PA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Production Line LeaderCustomer Service RepresentativeSupervisorHome Office AgentDecorating Consultant

Work Type

Full TimePart TimeContract WorkConsulting

Location Preference

On-SiteRemoteHybrid
Location: Allentown, PA, USEaston, PABethlehem, PA
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work week

Summary

Dynamic Production Line Leader experienced in optimizing assembly operations and fostering a collaborative team environment. Expertise in equipment monitoring and training, leading to measurable improvements in production metrics and team performance.

Overview

8
8
years of professional experience

Work History

Production Line Leader

BMS Logistics
Allentown, PA
11.2020 - Current
  • Led production line operations to ensure optimal workflow and efficiency.
  • Trained and mentored team members on safety protocols and operational procedures.
  • Implemented process improvements that enhanced product quality and reduced waste.
  • Monitored equipment performance, conducting routine maintenance to minimize downtime.
  • Fostered a collaborative team environment, promoting open communication and support among staff.
  • Analyzed production metrics to identify bottlenecks and propose solutions for improvement.

Customer Service Representative

FedEx
Santo Domingo, DR.
11.2018 - 10.2020
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed shipping requests using FedEx tracking system to ensure timely deliveries.
  • Collaborated with team members to enhance workflow efficiency and service quality.
  • Managed escalated customer complaints, providing solutions that improved satisfaction rates.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Leadership Certificate - Leadership

Santander Open Academy
07-2024

Bachelor of Business Administration - Business Administration

Dominican University O&M
Santo Domingo, DR.
01-2017

Skills

  • Assembly and production
  • Quality control
  • Equipment monitoring
  • Work supervision
  • Standard operating procedures
  • Team Training
  • Workflow coordination

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Production Line Leader

BMS Logistics
11.2020 - Current

Customer Service Representative

FedEx
11.2018 - 10.2020

Leadership Certificate - Leadership

Santander Open Academy

Bachelor of Business Administration - Business Administration

Dominican University O&M

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Joan Herrera