Joan Honor
Juneau,AK
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
ESL Teacher
51talk
Manila, Philippines
03.2016 - 10.2018
- Utilized a variety of teaching methods such as lectures, discussions, role-play activities and multimedia presentations.
- Assessed student progress through written tests, oral quizzes and other forms of assessment.
- Participated in teacher training workshops to stay current on best practices in ESL education.
- Monitored student behavior during class time and provided appropriate guidance when necessary.
- Provided feedback on assignments, tests and exams in a timely manner.
Customer Service Representative
Teletech Customer Care Management
Manila, Philippines
04.2011 - 02.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
HR Assistant
Aroma Chicken House
Manila, Philippines
01.2008 - 03.2011
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
Education
Bachelor of Science - Sociology
Polytechnic University of The Philippines
Manila Philippines04-2011
Skills
- Classroom Management
- Student assessment
- Online Teaching
Languages
Tagalog
Native/ Bilingual
Timeline
ESL Teacher
51talk
03.2016 - 10.2018
Customer Service Representative
Teletech Customer Care Management
04.2011 - 02.2016
HR Assistant
Aroma Chicken House
01.2008 - 03.2011
Bachelor of Science - Sociology
Polytechnic University of The Philippines