Joan Hoye
Midland City,AL
Summary
Dynamic and results-oriented professional with extensive experience in customer service and cash management, notably at AAFES Express. Excelled in enhancing customer satisfaction and loyalty through exceptional service and efficient problem-solving. Skilled in POS system operations and team collaboration, contributing to significant improvements in operational efficiency and sales targets achievement.
Overview
6
6
years of professional experience
Work History
Cashier and Sales Associate
AAFES Express
02.2022 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Help customers with the Gas pumps payment and assist them with the pumps problems.
- Cleaned the snacks area and make sure the coffee is always fresh and food is warm.
- Made sure the assigned area is cleaned and the trash is thrown before the next shift arrived.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Cashier
Home Depot
06.2019 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Food Service Worker
AAFES Popeyes
02.2018 - 06.2019
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Education
High School Diploma -
Our Lady of Fatima High School
Dagumbaan, Maramag, Bukidnon 871403-2006
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Cleaning and sanitizing
- Cash handling and management
- Cash register systems
- Payment processing
- Product restocking
- Product knowledge
- Refunds and exchanges
- Complex Problem-solving
- Merchandise restocking
- POS system operations
- Guest inquiries
- ID verification
- Attention to detail
- Inventory management
- Sales expertise
- Records maintenance
- Fraud prevention awareness
- Loyalty program promotion
- Spirit, wine, and beer expertise
- Multitasking and organization
- Inventory restocking
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
Cashier and Sales Associate
AAFES Express
02.2022 - 05.2024
Cashier
Home Depot
06.2019 - 12.2021
Food Service Worker
AAFES Popeyes
02.2018 - 06.2019
High School Diploma -
Our Lady of Fatima High School
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