Joan Huertas
Spring,TX
Summary
Dedicated and results driven Customer Success professional in the education sector. Proven track record of fostering strong client relationships, ensuring successful onboarding, and driving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Growth Specialist
Techie Kids Club
Houston, TX
01.2023 - Current
- Manage and curate a database containing information on business proposals.
- Utilized various communication channels, including telephone, email, and in person inquiries, to engage potential customers.
- Maintain clear communication throughout the onboarding process, providing support and addressing concerns.
- Collaborate with company departments to formulate strategies that leverage emerging customer and market trends.
- Implement initiatives to enhance product and service purchases among customers.
- Determined consumer needs to provide products and services appealing to larger market.
- Identified opportunities to enhance specialization resulting in increased efficiency.
Director
Taking Turns
Spring, TX
08.2012 - 12.2022
- Oversaw the operations staff, ensuring their adherence to company policies and procedures.
- Assisting in the completion of required paperwork and documentation for new accounts
- Maintaining records and documentation related to the onboarding process.
- Led hiring, onboarding and training of new hires and accounts to fulfill business requirements.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Coordinated and managed various programs or projects to achieve established objectives.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Nurtured and strengthened relationships with existing clients to understand their needs and objectives.
Education
High School Diploma -
Sachem High School North
Ronkonkoma, NYSome College (No Degree) -
Gloria Francis School of Make-Up Artistry
Hicksville, NYSkills
- Customer Service
- Business Development
- Verbal and Written Communication
- Onboarding Strategies
- Relationship Building
- Troubleshooting
- Analytical Thinking
- Report Creation
- Customer Relations
- Contract Negotiation
- Cost Management
- Active Listening
- Staff Training
- Problem-Solving Ability
- Detail Oriented
- Account Management
- Customer Success Platforms
- Microsoft Suite
- Google Workspace
Timeline
Customer Growth Specialist
Techie Kids Club
01.2023 - Current
Director
Taking Turns
08.2012 - 12.2022
High School Diploma -
Sachem High School North
Some College (No Degree) -
Gloria Francis School of Make-Up Artistry
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