JOAN INGRAM

Accomplished Master Hairstylist/Colorist and Salon General Manager/Owner with 25+ years in the beauty industry. Licensed cosmetologist since age 18 with proven success managing salon operations, leading teams, and driving revenue growth. Expertise in hair color theory, corrective color services, and business operations. Holistic approach to beauty and wellness with certified Spinning Instructor credentials. Demonstrated ability to increase revenue, manage client retention, and optimize salon capacity while working flexible schedules including evenings, weekends, and holidays.

Committed to continuous education with the philosophy 'when we know better, we do better' - driving 25+ years of success and innovation., Integration of Well-Being Wheel concepts providing comprehensive health and beauty solutions., Passionate about developing beauty professionals through comprehensive training programs., POS systems, scheduling software, inventory management, Facebook, Instagram, Google Business, Yelp management, email marketing, REDKEN, L'Oréal, Wella product lines, corrective color, balayage, lived-in-color

• REDKEN Exchange Certified Hair Colorist
• L'Oréal Color Correction Specialist
• Toni and Guy Academy Balayage Certification
• Wella Colorist
• Kérastase Care Coach

• Industry Longevity: 25+ years of continuous success in competitive beauty industry
• Early Achievement: Licensed cosmetologist by age 18, demonstrating exceptional drive and commitment
• Current Performance: 75% increase in ticket sales and 30% increase in client retention (2024)
• Revenue Growth: 24% increase in online retail sales during challenging market conditions (2020)
• Innovation Leadership: Successfully integrated holistic wellness approach and cutting-edge hair care technology
• Team Development: Designed and implemented comprehensive assistant training programs
• Client Retention: Maintained loyal clientele base spanning decades in competitive markets
• Operational Excellence: Full-service salon management including scheduling, inventory, customer service
• Flexibility: Proven ability to work 40+ hours per week including evenings, weekends, and holidays

• Jerry Lee Beauty College, Roseville, CA, Cosmetology License, 09/01/87, 08/01/89, Licensed Cosmetologist, State of California (Active - 25+ Years), Graduated at age 18 alongside high school completion
• Vidal Sassoon Academy, Santa Monica, CA, Advanced Professional Training, 11/01/93, 06/01/96, ABC and ABC+ Cutting Hair the Sassoon Way, Sassoon ABC Colour Certification, Sassoon ABC Men's Cutting
• Carlton Hair International Training Program, Advanced Assistant Training, 01/01/89, 12/01/92, Comprehensive training under Michael O'Rourke, Big Sexy Hair product expertise, Advanced cutting and coloring techniques

Salon Operations Management, Employee Scheduling & Labor Management, Revenue Growth & Sales Goal Achievement, KPI Tracking, Retail & Service Sales Optimization, Customer Service Excellence, Team Leadership & Training, Assistant Training Program Development, Master Hairstylist/Colorist, Licensed Cosmetologist (California - 25+ Years), REDKEN Certified Color Specialist, Corrective Color Specialist, Hair Color Theory & Application, Balayage Techniques, Double Process Hair Color, Color Correction Services, Vidal Sassoon Cutting & Color Techniques,  Client Retention & Relationship Management, Digital Marketing & Social Media Management, Online Retail Sales & BOPIS, Brand Development & Marketing, Professional Product Sales, Schedule Optimization & Capacity Management, Holistic Health & Beauty Approach, Business Development & Client Development