Hi, I’m
Joan Jean
Altamonte Springs,FL
Summary
Respectful and compassionate professional offering 14-year background providing patient care. Trained in crisis handling, motivational interviewing, and risk assessment. Utilizes active listening to identify unique needs and assist vulnerable populations. Excellent communication, dependable, and enthusiastic about helping people in need.
Overview
14
years of professional experience
1
Certification
Work History
HealthPlanOne
Licensed Healthcare Agent
08.2021 - Current
Job overview
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Remained impartial in order to advise clients based on circumstances and long-term goals.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- 100+ Outbound calls to customers to inquire about needs or concerns.
- Maintained up-to-date knowledge of product and service changes.
- Utilized skills to overcome objections, persuade clients, and close deals.
- Assessed client needs and leveraged knowledge of company products and services to advise customers on appropriate choices.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension via phone and email.
- Used CRM software to maintain detailed contact logs and account records
- Demonstrated respect, friendliness and willingness to help wherever needed
- Gained strong leadership skills by managing projects from start to finish
Northwell Health Forest Hills Hospital
Clerical Support Associate
11.2018 - 05.2021
Job overview
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Quickly responded to codes and cardiac monitor alarms.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Worked flexible hours; night, weekend, and holiday shifts.
- Trained and mentored new personnel hired to fulfill various roles.
- Charted vital signs and added telemetry strips to charts.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Northwell Health Forest Hills Hospital
Patient Care Technician
10.2014 - 11.2018
Job overview
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Answered patient calls, assessed needs and offered qualified support with compassionate and knowledgeable service.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Consulted with team managers, statutory and voluntary agencies and patient's relatives to support patient's treatment plan.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Helped patients complete activities of daily living.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
Silver Lake Specialized Care Center
Certified Nurses Assisstant
05.2009 - 07.2013
Job overview
- Answered call lights and supported patient comfort.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for clients with diagnoses such as Dementia, Alzheimer's, mental disorders, respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Provided care to patients with consideration of aging processes, human development stages, and culture.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Facilitated personal hygiene management, feeding and ambulation.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Education
St Paul's School of NursingStaten Island, NY
Associate of Science from Nursing
Youth ProgramsNew York, NY
GED
2007
Skills
- Excellent Communication
- Motivational Interviewing
- Risk Assessment
- Empathy and Compassionate Care
- Crisis Prevention
- Reflective Listening
- Reliable and Adaptable
- Cognitive Behavioral Therapy
- Critical Thinking
- HIPPA Competence
Certification
SAMHSA Introduction to Serious Mental Illness
Communicating with Empathy
Communicating with Emotional Intelligence
Communicating with Confidence
Timeline
Licensed Healthcare Agent
HealthPlanOne
08.2021 - Current
Clerical Support Associate
Northwell Health Forest Hills Hospital
11.2018 - 05.2021
Patient Care Technician
Northwell Health Forest Hills Hospital
10.2014 - 11.2018
Certified Nurses Assisstant
Silver Lake Specialized Care Center
05.2009 - 07.2013
St Paul's School of Nursing
Associate of Science from Nursing
Youth Programs
GED
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