Summary
Overview
Work History
Education
Skills
Also a Veterinary Technician, and Licensed Wildlife Rehabilitator.
Timeline
Generic

JOAN KILROY

East Taunton,MA

Summary

Knowledgeable and highly efficient Credit/Collection Manager, with demonstrated experience in credit management and collections; gathering, compiling, and maintaining credit information while contacting customers about delinquent payments and preparing reports to reflect class of credit and collection activities. Highly skilled in following processes and procedures in collecting statistical data and preparing relevant periodical reports. A proactive and analytical professional with exceptional knowledge of effective collection techniques and ability to negotiate and maintain working relationship with clients, leading to improved revenues, margins, and Business stability. Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.

Overview

17
17
years of professional experience

Work History

Credit and Collection Manager

EASTERN FISHERIES, INC
New Bedford, MA
08.2018 - Current
  • Responsible for the entire customer credit process for domestic and international customers, including the initial establishment of trade credit; daily customer shipment release authorizations in compliance with current established credit limits; and monthly reviews of existing customer credit limits with the goal of minimizing bad debts while promoting new and increased sales
  • Maintain the corporate credit policy and administer company credit application process by reviewing credit applications and third-party credit reports, establishing and maintaining lines of credit, and enforcing customer credit limits
  • Conduct account collection activities via email, telephone, and text
  • Meet weekly with controller to review status of all outstanding accounts receivable with emphasis on delinquent accounts
  • Perform daily customer shipment releases in compliance with established credit limits
  • Coordinate the establishment of new customers and corresponding credit limits with respective sales team members
  • Generate bank direct collection letter and letter of credit documentation for international sales transactions made under those terms
  • Maintain all international sales files
  • Manage customer credits and maintain customer credit invoice files
  • Monitor and research customer deductions for timely and proper disposition
  • Prepare cash forecasts
  • Maintain close working relationship with billing & cash application staff
  • Maintain relations with collection agencies, credit reporting agencies, credit insurance provider, and sales department

Credit, Collections, and Accounts Receivable Specialist

MEDICAL SPECIALTIES
Stoughton, MA
08.2017 - 08.2018
  • Credit hold decisions throughout the day, and release orders within the company guidelines
  • Consistently meet monthly target for DSO, reviewing and evaluating customer reports and payment patterns as well as enforcing contracted payment terms
  • Critically evaluate customers’ credit standing to determine whether to raise or lower credit limits
  • Establish and maintain positive relationships with all members of the Medical
  • Specialties Distributers as well as customers in the portfolio

Credit, Accounts Receivable Specialist

WB MASON
Brockton, MA
04.2012 - 05.2017
  • Performed collection activities on invoices and deductions for assigned accounts while working under the Director of Credit and Collections
  • Effectively communicate with accounts payable contacts, customers’ senior management, or business owners in an effort to minimize past due items
  • Took Credit Hold decisions and all appropriate actions to obtain payments, release orders on time, and /or to minimize bad debt expense, while maintaining a productive and mutually satisfactory relationship with the Customer
  • Utilized creative problem-solving skills to resolve disputed items with customers through research of all available information and communicate findings
  • Gathered and maintained all necessary customer data fields in our receivables system
  • Assisted with fielding a designated number of incoming daily customer service calls, which is a shared responsibility within the collection department
  • Accurately wrote up Credits and/or Financial Adjustments as required while adhering to department policy
  • Collaborated with team in any training needed for new employees

Order and Policy Analyst

HASBRO TOY COMPANY
Providence, RI
01.2011 - 04.2012
  • Responsible for order management as well as the management and analysis of trade promotions & allowances as related to individual Customer Cost of Business and Sales
  • Policy models
  • Critically reviewed all EDI purchase orders for accuracy and efficiently enter manual orders into SAP, obtaining necessary approvals to effect changes to SAP Master Data
  • Created and updated critical reporting tools including the Cost of Business and Audit
  • Allowance documents, also responsible for the development of financial reports and
  • BI Sales reports that are used as supporting documentation for customer volume as well as earned and issued promotional allowances
  • Led team members in preparing for, and participating in, the quarterly Cost of
  • Business review meetings held with Hasbro Sales and Finance Managers
  • Tracked and provided Hasbro Finance with periodic reporting for program accruals, policy earnings and pay-outs, as well as re-accruals and serves as an account liaison with external trading partners and Hasbro Global offices and personnel

International Senior Credit Specialist

OCEAN SPRAY CRANBERRIES
Lakeville, MA
11.2009 - 01.2011
  • Analyzed countries economic conditions; use multiple resources (D&B country Risk report), Equifax credit reports, to determine guidelines for credit terms
  • Utilized different forms of payment: Letter of Credits, Sight drafts, Cash against documents, and Wire transfer in advance for methods of payment for various international customers in multiple countries in all different parts of the world
  • Effectively managed the international portfolio, size 9.1 million etc., with over 500 customers
  • Established communication channel with sales offices, brokers, and international organizations on a daily basis
  • Conducted extensive financial analysis and translation of customers audited financial reports with credit reports and other various resources (internet) to make a credit decision to protect the company
  • Attended monthly meetings for the NACM, International Division, to constantly learn, establish relationships, and keep updated on how my other peers are dealing with international events as they develop

Senior Credit Specialist

CLEAN HARBORS INC
Norwell, MA
08.2005 - 11.2009
  • Assisted in the month end close, including the preparation of accruals and journal entry postings
  • Participated in the consolidation of financial statements for both externally and internally as well as in the development of policy and procedures
  • Worked closely with external auditors to conduct annual audit
  • Determined credit limits for new accounts based on in depth analysis
  • Negotiated best payment terms
  • Closely monitored credit limits on established accounts
  • Responsible for processing bankruptcy documentation
  • Prepared collection files for corporate legal department
  • Assisted in capacity building by training departmental employees

Education

Working On Bachelors Degree - Finance

STONEHILL COLLEGE
Easton, MA

Skills

  • Interpersonal skills, Organized, Detail-oriented, Communication proficiency, both written and verbal Team-oriented, and ability to work in a fast-paced environment
  • TECHNICAL PROFICIENCY:
  • Microsoft AX Accounting Software, Cortera, Credit Safe, and Experian Credit Reports online, DNBI, SAP, P21, Microsoft Word, Windows, IBM, AS400, Excel, Quicken, Mapics

Also a Veterinary Technician, and Licensed Wildlife Rehabilitator.

Licensed Wildlife Rehabilitator for 5 years, and a Veterinary Technician for over 30 years. Love working with animals. The wildlife that I am currently working on are raccoons, opossums, turtles, turkeys, bunnies, bats, and a squirrel.

Timeline

Credit and Collection Manager

EASTERN FISHERIES, INC
08.2018 - Current

Credit, Collections, and Accounts Receivable Specialist

MEDICAL SPECIALTIES
08.2017 - 08.2018

Credit, Accounts Receivable Specialist

WB MASON
04.2012 - 05.2017

Order and Policy Analyst

HASBRO TOY COMPANY
01.2011 - 04.2012

International Senior Credit Specialist

OCEAN SPRAY CRANBERRIES
11.2009 - 01.2011

Senior Credit Specialist

CLEAN HARBORS INC
08.2005 - 11.2009

Working On Bachelors Degree - Finance

STONEHILL COLLEGE

Similar Profiles

CREATE PROFILE
JOAN KILROY