JOAN LAGDAMEN

• Acts as liaison and provides technical and transitional support to patients, physicians, nurses and support personnel

• Documents all related communications with patients, physician, finance, nursing, case management in appropriate platform

• Assists patient with timely pharmacy access to medications

• Maintain accurate and up to date profiles and allergy and up to date medication reconciliation lists

• Enroll patients in appropriate financial assistance program when needed

• Utilize clinical documentation to obtain prior authorization approvals and appeals

• Responds to incoming calls and coordinate delivery of patient's medication

• Work with payers to obtain coverage for patients

• Resolves prescription insurance billing problems

• Coordinates mediation status updates and refill services outreach

• Assist the pharmacist in reviewing, processing, preparing, filling, labeling, and dispensing medication

• Follow appropriate Utilization Review Accreditation Commission, Accreditation Commission for Health Care, United State Pharmacopeia standard

• Follow scope of standard for Specialty pharmacy services which may include mail order shipping cold chain distribution, compounding

• Assist the pharmacist in reviewing, processing, preparing, filling, labeling and dispensing medications and supply.
• Arranges work activities so that the pharmaceutical needs of patients are met.
• Cleans equipment and maintains all temperature logs according to system policies and procedures.
• Checks medication and administration supply inventory for out-of-date products, removes products from inventory, and works with appropriate resources to record out-of-date products in the Expiring Medication log book.
• Performs computer entry of prescription information, including but not limited to patient/prescriber search, drug selection, prescription interpretation/entry, insurance billing, and basic problem resolution.
• Takes ownership for counting, pouring, measuring, and weighing tablets and medication.
• Prepares medications for clients through mixing medications,counting pills and labeling bottles.

• Administer vaccines
• Receive prescriptions and check their validity
• Process prescriptions electronically and ensure all information is complete and accurate
• Sort, stock, label medication and monitor inventory
• Comply with all security measures and quality standards.

• Telephone Communications & greet patients
• Schedule appointments and file patient medical records
• Prepare patients for Physical Examinations & Laboratory Specimens
• Assists the Doctor in patients scheduled for an EKG .

• Analyze & make in depth review of the sales & recommend such action to achieve sales target
• Ensure all merchandise are properly handled and at quality
• Promote excellent customer service at all times
• Handle customer problems or queries.

• I was able to drive a record breaking sales that recognized my store as the number one in gross sales category
• Awarded for Outstanding Performance in Shrinkage Control for the year 2004
• Initiated in-store promotional activities that increased the branch sales by as much as 20 %
• Increased customer count by 15% as a result of recommended in-store promotion
• Budget store supplies and conduct spot quantity check of deliveries
• Handle customer problems or queries
• Monitor the stocks in the store to maintain its optimum inventory level
• Analyze the sales on a weekly basis and give recommendations for improvement of the business
• Handles the vault ( cash sales & revolving fund)
• Patient counseling.

• Ensure that the store operates at maximum efficiency, trains all store personnel in relation to store policies and procedures including discipline, training and performance evaluation of subordinates
• Counsel patients on the proper use of medicine and medical appliances
• Responsible for the achievement of sales target in a specified period.

• Prepare prescription orders
• Interact with customers and answer queries
• Organize medication & manage inventory level.

• Manage inventory of medication and supplies
• Patient counseling with the purchase of RX/OTC medications
• Process insurances for billing and resolve issues with payment.