Joan LATOZA
Calinog Iloilo
Summary
Human Resources Executive with 2 years of progressive HR experience and advanced knowledge of employment law, compensation, recruitment and employee relations. Engages with HR service providers and suppliers on HR systems, payroll, insurance and training and development to promote high performing organization with efficient operating systems, professional and skilled staff and sound financial resources. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Human Resources /AdminAssistant
Ramada By Wyndham Old Town Doha/AMT Mena Hospitality
06.2022 - Current
- Support all internal and external HR related inquiries or Requests
- Supervise and coordinate with PR Department for finalizing of necessary documents to process new visas, renewals or exit permits
- Receive all the job applications, sort and classify based on relevant qualifications and store in database for retrieval as and when required
- Organizing interviews and producing interview schedules, liaising with applicants to provide updates on their progress etc
- Conduct preliminary interview rounds for short listing candidates and conduct aptitude tests and interview assessment with line manager
- Manage updates of Employee Database, Employee Files, Visas Renewals, and Passport Renewals etc
- Manage the timely processing of pre-employment requirements and new joiner arrangements
- Assist workers abroad with their queries, concern, and questions
- Ensure fairness and consistency of all company policies and corrective actions
- Responsible in Computing Compensation of the employees (i.e
- End of Service, Leave settlement, ticket cash in lieu, company expenses, etc.)
- Serve as point of contact with benefit administrators
- Solve the problem of the workers when we have received any complaint from the other staff
- Maintain digital and electronic records of employees
- Perform orientations and update records of new staff
- Appointment and other admin work
- Responsible to train new staff
- Process payroll and resolve any payroll errors
- Keep up-to-date with the latest HR trends and best practice
- Keep such records as required to enable the service to be monitored and evaluated.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Developed and coordinated employee training programs to improve productivity and performance.
Guest Service Officer (254 keys)
Marriott Executive Apartment/Hyatt Residences Doha West Bay
02.2016 - 05.2022
- Achievement: Employee of the Month 3rd Quarter 2017
- Employee of the Month 2nd Quarter 2018
- Employee of the Month 3rd Quarter 2019
- Recognized monthly (Guest feedbacks)
- Recognized in TripAdvisor /OTA’S review by guest.
Guest Service Officer (254 keys)
Ascott Hotel Doha Qatar (Managed by Ascott International)
02.2015 - 01.2016
- Achievement: Achievement of Extra Miles of the Month May 2015
Education
Human Resources Management Level 4 -
Icon Training Center Qatar
11.2023
Human Resources Management 5 -
Icon Training Center Qatar
04.2023
Associate of Computer Science -
Calinog Agricultural & Industrial College
01.1999
High School Diploma -
Calinog Agricultural & Industrial College
01.1997
Skills
- Good at Verbal and Written Communication
- Time Management
- Computer Literacy (MS Word, MS Excel, XML)
- Trained in Opera and Protel (Hotel Operating System)
- HRS System (IBIS)
- Flexible, Organized and Positive Thinker
- Work Ethic
- Collaboration and responsible
- HR Budgeting
- Employee Recognition
- HR policies and procedures
- Payroll Administration
- Background Checks
- Performance Appraisal
- Recruitment and selection
Languages
Filipino
Native language
English
Advanced
C1
Arabic
Elementary
A2
Timeline
Human Resources /AdminAssistant
Ramada By Wyndham Old Town Doha/AMT Mena Hospitality
06.2022 - Current
Guest Service Officer (254 keys)
Marriott Executive Apartment/Hyatt Residences Doha West Bay
02.2016 - 05.2022
Guest Service Officer (254 keys)
Ascott Hotel Doha Qatar (Managed by Ascott International)
02.2015 - 01.2016
Human Resources Management Level 4 -
Icon Training Center Qatar
Human Resources Management 5 -
Icon Training Center Qatar
Associate of Computer Science -
Calinog Agricultural & Industrial College
High School Diploma -
Calinog Agricultural & Industrial College
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