Joan Leon Borges

• I arrived early and prepared daily by attending morning meetings.
• Greeted all team members and customers with professionalism, creating a positive and welcoming environment.
• Proactively managed a personal customer base with consistent communication and relationship building.
• Engaged with service customers, offering upgrade options, or simply great customer care (like a fresh cup of coffee).
• I walked the lot daily to maintain full knowledge of the inventory. Often, memorizing pre-owned vehicle details, including the year, mileage, and pricing.
• Completed daily tasks and follow-ups, while making at least two new appointments per day.
• I stayed alert and active on the lot to assist (UPs) immediately.
• Send personalized thank-you cards after every sale to strengthen long-term relationships.
• Logged all customers into the CRM system to maximize follow-up efficiency and track sales opportunities.
• Phone calls are made daily to book next-day appointments and prepare for high-volume weekends.
• Participated in organizing the lot during 'lot parties,' ensuring the dealership presented a polished, professional appearance.
• Secured all vehicles at the end of each shift to protect dealership assets.
• Set personal performance goals: a minimum of 1 car sold per day, aiming for 3 per day.
• Committed to treating every customer like a customer for life—focusing on long-term satisfaction, and loyalty.

• Maintained a polished and professional appearance, consistently arriving on time and dressed in business attire (suit and tie) to uphold the store's standards.
• Prepared the department daily by organizing merchandise and displays to create a clean, inviting shopping experience that encouraged customer purchases.
• Delivered excellent customer service.
• Supported clients beyond basic sales, helping them build complete looks — including shoes and accessories — to enhance customer satisfaction and drive conversions.
• Kept the department clean, organized, and ready for both customer traffic and new merchandise arrivals.
• Handled new inventory by processing, tagging, and displaying items efficiently to ensure they were floor-ready, and well-presented.
• Maintained awareness of potential shoplifting.
• Occasionally, scanned and updated pricing tags for promotional or discounted merchandise.
• Managed register closeouts, including accurate cash handling, and counting high-volume transactions.
• I closed my department each night with thorough organization to ensure smooth store openings the next day.

Customer Service

• Assisted customers in locating items using inventory system to enhance shopping experience.
• Executed cash register functions with accuracy and efficiency.
• Cultivated customer relationships through friendly and attentive service.
• Addressed inquiries, complaints, and returns to ensure customer satisfaction.
• Rapidly located products on shelves to meet order deadlines.
• Sustained a clean and organized work area for optimal operations.