Joan L. Hatcher
Pueblo West
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of most of the office software, scheduling, and resource allocation to drive operational success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead Revenue
Lake Pueblo State Park
03.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Family Preservation
Chins Up
04.2009 - 04.2020
- Maintained accurate records and reports regarding the patients' histories and progress, services provided, and other required information.
- Abided by the laws of confidentiality.
- Acted as a role model in maintaining a hopeful and positive attitude in problem-solving and coping with the disabilities associated with mental illness.
- Administered evaluation surveys as required by contract.
- Analyzed information from interviews, educational, and medical records; consultation with other professionals; and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
- Asked questions that helped clients identify their feelings and behaviors.
- Assessed clients' risk factors and treatment service needs.
- Assessed family problems and worked with clients to develop coping skills for those problems.
- Participated in case reviews related to the client compliance and progress in treatment activities.
- Prepared reports based on observations made during the visit.
- Provided assessments and made recommendations to the court.
- Provided assessments, counseling, and case management services to youth and families.
- Provided case management services to youth and families when appropriate.
Labor and Employment Specialist
Colorado Department of Labor and Employment Walsenburg Workforce Center
08.2010 - 03.2018
- Trained, coached and mentored staff to ensure smooth adoption of new program. Worked directly with County Commissioners, City Council agencies, customers, schools, community colleges, universities, and businesses to achieve outcomes and goals set down by federal and state mandates.
- Adhered to productivity and quality assurance standards.
- Administered assessments such as GAIN, Work Keys, Key Train, and ONET.
- Developed and implemented new policies and procedures.
- Arranged on-site job coaching to help clients adapt to work or school environments.
- Referred clients to community resources for services such as job placement, job counseling, legal aid, housing, medical treatment, or financial assistance.
- Administered WIA programs for adult dislocated workers and youth.
- Initiated the Engaging Youth Program.
- Managed CEAT and EUI through UI employment.
- Responsible for maintaining computer records, monthly budgets, and reports to the state.
- Lead work for Youth WIA program for 5 offices within the Southeast Region of the Rural Consortium.
- Oversaw special programs with Pueblo Community College and Trinidad Junior College.
- Ran and oversaw Summer Youth Employment Programs.
- Participated in SECTOR grants.
Labor and Employment Specialist
Colorado Department of Labor and Employment Pikes Peak Workforce Center
08.2003 - 08.2010
- Managed caseload of 250 to 350 individuals per year through the Workforce Investment Act (WIA) adult and dislocated workers.
- Developed and implemented employment workshops to enhance job readiness skills.
- Facilitated job placement services for diverse client populations.
- Provided individualized career counseling to assess client needs and goals.
- Collaborated with community organizations to create referral networks for clients.
- Worked with the Veteran team with programs such as VWI and Wounded Warrior.
- Worked with outside agencies such as DSS, Parole, Probation, and Community Corrections.
- Recruited students for tuition assist programs.
- Trained staff on effective customer service practices within workforce programs.
- Evaluated program outcomes to identify areas for continuous improvement and growth.
- Weekly budget meetings for $1,000,000 training budget.
- Processed weekly invoices for the training budget
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Worked with special discretionary grants for incumbent workers.
Education
Diploma -
South High School
Pueblo, COB.A. - Sociology, Psychology
University of Colorado at Colorado Springs
Colorado Springs, COSkills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills IPAWS, POS,
- Staff training and development
- Financial Records
- Budgeting IPAWS, OneCard
- Payment processing
- Inventory control
- Shipping and receiving
- Supervisor
Certification
Mediation
Timeline
Lead Revenue
Lake Pueblo State Park
03.2020 - Current
Labor and Employment Specialist
Colorado Department of Labor and Employment Walsenburg Workforce Center
08.2010 - 03.2018
Family Preservation
Chins Up
04.2009 - 04.2020
Labor and Employment Specialist
Colorado Department of Labor and Employment Pikes Peak Workforce Center
08.2003 - 08.2010
B.A. - Sociology, Psychology
University of Colorado at Colorado Springs
Diploma -
South High School