Joan May

• Responsible for the support, maintenance, and roster management of Next Generation Staffing (NGS) systems, including Employee Roster Management Application (ERMA) and MySchedule in collaboration with operations and MySchedule management.
• Responsible for creating and maintaining (EDP) Engineering Demand Planning for the station.
• Support package handlers with set-up of MySchedule App (which includes set up of Identity and set up of FedEx enterprise passwords, and BlueYonder app download). Assists with all package handler tasks and troubleshooting within MySchedule or Blue yonder app.
• Ensures all package handler information is updated into corresponding systems
• Provides clerical support to various management and operational functions like P&D and QA department.
• Assists package handlers and office staff with their benefits like insurance, 401K etc.
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
• Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review
• Provides support for the recruiting process (scheduling interviews, attending job fairs/recruitment events as needed, and contacting selected candidates . And other additional HR essential functions
• Provides customer service and support for both internal and external customers for HR-related processes.
• Provides support with the package handler sorting/observation process.

Generates, compiles, and distributes HR reports

• Provides support to HR Department as needed. (Always maintain confidentiality and perform all duties in accordance with company policies and procedures)

• DE&I Member organize events for package handlers and office staff for engagement.
• Support P&D Department by doing pick-up. MDVS, code 85 and closure portal.
• Support Ops Supervisor for any HR related documents and process.

• Maintained office supplies inventory by checking stock and ordering new supplies.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
• Contributed to cost savings through diligent monitoring of office supplies inventory and placing orders when necessary.
• Produced cashier drawers audit ,monthly store expenses, and petty cash reports
• Manage quarterly store products inventory
• Maintained Database
• Approved timesheet for employees
• Daily Bank Deposit

• Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
• Scheduled appointments and handled calenders for senior leadership.
• Implemented updated policies and practices for organization and monitored effect.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
• Conducted screening interviews for new qualifying applicants and supervised other company support staff.
• Coordinated with the general manger for the monthly company expenses

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Processed customer service orders promptly to increase customer satisfaction.
• Updated account information to maintain customer records.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.