Joan McHugh
stratford,ny
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, honed at Nathan Littauer Hospital. Proven track record in enhancing productivity through effective communication and teamwork. Successfully managed high call volumes while delivering exceptional customer service, ensuring a positive experience for all callers. Adaptable and quick to learn in fast-paced environments.
Overview
22
22
years of professional experience
Work History
RA2
NYSDEC
04.2024 - Current
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Lead Switchboard Operator
Nathan Littauer Hospital & Nursing Home
06.2003 - 02.2024
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Announced important information and emergency notifications over PA system.
- Created and maintained company phone directory with current extensions and staff information.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Education
High School Diploma -
Utica Free Academy
Utica, NY06-1987
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
RA2
NYSDEC
04.2024 - Current
Lead Switchboard Operator
Nathan Littauer Hospital & Nursing Home
06.2003 - 02.2024
High School Diploma -
Utica Free Academy
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