Summary
Overview
Work History
Education
Skills
Certification
Timeline

Joan Mortenson

Rapid City,SD

Summary

Dedicated Med Aide with a proven track record at Black Hills Works, enhancing patient satisfaction and safety. Skilled in vital signs monitoring and providing emotional support, ensuring high-quality care. Excelled in HIPAA compliance and patient care, fostering trust and efficiency. Achievements include streamlining operations and improving patient comfort through compassionate care.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Med Aide/Direct Service Provider

Black Hills Works
09.2021 - 12.2024
  • Enhanced patient satisfaction by maintaining a clean, organized, and safe environment for all patients.
  • Assisted medical staff with diagnostic procedures for accurate results and timely treatment.
  • Fostered strong relationships with patients'' families to gather essential information about their loved ones'' conditions.
  • Monitored vital signs regularly for early detection of changes or potential complications requiring intervention from the healthcare team.
  • Guided patients through their healthcare experience by answering questions, offering support, and fostering trust throughout their visit.
  • Provided vital assistance during medical procedures, ensuring smooth operations and positive outcomes.
  • Elevated quality of care provided by staying up-to-date on latest technology advancements within the medical field.

Med Aide/Care Giver

Fairmont Grande
04.2021 - 08.2021
  • Improved patient comfort by providing compassionate care and addressing individual needs.
  • Streamlined office efficiency by organizing supplies, updating inventory levels, and managing stockroom orders as needed.
  • Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations and organizational policies.

Maintenance Technician

First Gold
03.2020 - 04.2021

Wiped down machines. Took out garbage. Vacuumed and cleaned up spills. Cleaned bathrooms twice a shift.

Education

Associate of Science - Pharmacy Tech

National American University, Sioux Falls, SD
05-2009

Skills

  • Patient care
  • Vital signs monitoring
  • HIPAA compliance
  • Vital sign monitoring
  • Patient observation
  • Emotional support

Certification

CPR Certified-2024 AED Certified-2024

Timeline

Med Aide/Direct Service Provider - Black Hills Works
09.2021 - 12.2024
Med Aide/Care Giver - Fairmont Grande
04.2021 - 08.2021
Maintenance Technician - First Gold
03.2020 - 04.2021
National American University - Associate of Science, Pharmacy Tech
Joan Mortenson