JOAN MUNDALA
Humble,USA
Summary
Dynamic leader with a proven track record at NEWREST HOUSTON LLC, recognized for strategic decision-making and strong organizational skills. Demonstrated excellence in cross-departmental collaboration and problem-solving, leading to enhanced operational efficiency and increased employee productivity. Proficient in data analysis and interpersonal communication, consistently driving improvements in team performance and optimizing processes. Aiming to leverage these skills to further advance organizational objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor – Cold Food Department
NEWREST HOUSTON LLC
06.2022 - Current
- Supervises both Operational Team (GY & AM Shift) and Production Team (PM Shift)
- Reads operational emails (Comments, FSM, Directives, Changes, Updates, etc)
- Drafts and records daily manning sheet to ensure all stations are covered
- Conducts daily Team Huddle
- Reports on site staffing and call outs/ins and hourly pulse to Newrest Houston Pulse to ensure required Box Times are meet
- Conducts product inventory at the end of shift
- Create and submit output forms to Warehouse Department
- Reports Daily Substitution to Management
- Works with QA Manager and Coordinators, particularly during audits or investigations
- Ensures all Traceability form are filled real time
- Ensures agents are following the spec
- Ensures all hourly employees are in compliance with PPE, GMP, and Safety Policy always
- Conducts Quality Check during the entire duration of production
- Conducts Gemba Walk on other departments to spot areas that need improvements per the Gemba Walks applications guidelines
- Trains and integrates new employees
- Ensures all coolers and bakery are CCOed (Clean Clear and Organize) at the end of shift
- Ensures that products are FIFOed to minimize waste and prevent future NIS in WH
- Records Waste on Waste Management system in Winrest
- Transacts internal and external communication with various departments to obtain necessary equipments and products necessary to complete required products and equipments per the Catering Bill
- Create and submit OJI report
- Send End of Shift Report
Licensed Real Estate Agent/Consultant
KELLER WILLIAMS SIGNATURE
10.2021 - Current
- Assisted and provided clients the real estate step-by-step processes in buying, selling, and leasing their homes
Director – Independent Distributor
USANA HEALTH SCIENCES IN SALT LAKE CITY, UTAH
08.2020 - Current
- A multilevel marketing direct selling global business where I recruit, train and coach future MLM leaders and entrepreneurs
- Facilitated and managed online team associates meeting globally (USA, Canada, Philippines, Japan, United Arab Emirates, Singapore, etc) on various business strategies and initiatives
Transportation Training Coordinator
NEWREST HOUSTON LLC
01.2022 - 06.2022
- Conducts Facility Tour during the Orientation Day alongside with the HR Team
- Facilitate 5day Classroom training and examinations for all New Hire Transportation Drivers and Helpers
- Turn-over all Drivers and Helper after the classroom and field training to Safety Department for Certification
Business Operations and Development Manager / Executive Assistant to the CEO / Independent Contractor
CORE REALTY
05.2021 - 07.2021
- Handled HR functions from onboarding to new hire orientation of real estate agents
- Approved real estate contracts and filed it in back agent portal accordingly
- Coordinated with Select Title company personnel on pending transactions after the turn-over
- Assisted agent and CEO on business listings and on-going real estate transactions
- Communicated with the Accounting Personnel the daily business money transactions on deposits and withdrawals from consulting and brokerage accounts
- Coordinated with the Payroll Personnel on agent’s commission to release it on time
- Processed and released agent’s commission on time
- Kept track of the property management utility bills and rental cheque payments in the absence of the property management manager
- Processed and release vendors and renter’s cheque payment
- Deposited cheques and in-charge of company’s various business accounts
- Received and answered calls from vendors, investors, agents, and business clients for consulting, management and the brokerage
- Set up and attended CEO’s meeting in consulting, investing and project constructions with the engineers, builders, investors, and the principal clients
- Sent and replied to emails in behalf of the CEO to his principal clients
- Maintained the office cleanliness and track office needed supplies
- Oversee the overall day to day business and development operations
- Coordinated internal meetings for Core Realty and Yun Global Realty agents including ordering food, booking restaurants, securing IT support, and handling document needs
- Ensure the CEO’s IT/tech tools are meeting his needs
- Maintain complete confidentiality on all sensitive business and personal matters with tact and professionalism with internal and external stakeholders to represent the CEO with integrity and cordiality
Human Resource Manager / Independent Contractor
YUN GLOBAL REALTY
05.2021 - 07.2021
- Managed onboarding and new hire orientation of real estate agents and interns
- Screened candidates by reviewing resumes and job applications, and performing phone screenings
- Arranged telephone, video, or in-person interviews
- Drafted and extended offer letters for W-2 and 1099 employees, and interns
- Created job descriptions and posted open jobs on Indeed and colleges/universities recruiting department
- Scheduled and facilitated interview with the Marketing manager
- Conducted weekly meetings with employees and interns
- Kept up to date on company policies and procedures
- Ensured all networking and recruiting processes comply with our company policies and procedures, as well as with all federal and state laws
- Manage and maintain a complex calendar to ensure accurate scheduling and time management to promote productivity; recognize the need to reprioritize as appropriate
- Timely completion of relevant paperwork
- Managed all communication with candidates, employees, interns and the agents
- Observed and implemented recruiting trends and best practices to intern and Marketing manager
- Managed the overall interview, selection, and closing process
- Participated in community engagement, Job Fairs as needed
- Developed a deep understanding of what is critical to the business to allow you to make the appropriate decisions for calendar management and proactively look for ways to improve processes to create efficiency and scale for the leadership team
- Completed a broad range of administrative tasks, including assisting with special projects, and external meetings
- Built strong, productive relationships
Human Resource Intern
NEWREST HOUSTON LLC
12.2021 - 01.2021
- Streamlines job applicants’ resume on various job openings
- Schedules job interview
- Job Offer
- Process Background Check, drug testing, and New Hire Onboarding Paperworks
- Create attendance letters
- Answers employee’s questions related to HR and Payroll
- Facilitate New Hire Orientation Day
Employee Experience Coordinator
UNITED AIRLINES
07.2019 - 12.2020
- Responsible for execution of day-to-day employee experience functions in the kitchen-related to payroll, scheduling, and administrative functions
- First point of contact for eTA, bids, payroll related questions, sick/OJI related questions
- Should be able to resolve employee issues related to pay/schedules/attendance
- Worked directly with supervisors/managers to monitor current day staffing and short-term levels to suggest overtime hiring, adding additional vacation days etc
- Executed on the plan for getting to the right resource levels
- Assisted the employees with the FML/OJI processes/paperwork
- Notified impacts to all affected workgroups-accountable for document retention & confidentiality
- Assisted with other administrative functions as needed
Licensed Real Estate Agent/Consultant
YUN GLOBAL REALTY
09.2019 - 10.2020
Operations Coordinator I & II (ALL SHIFTS – 24/7 Operations)
UNITED AIRLINES
03.2017 - 07.2019
- Managed flight updates and changes through KMS, Airvision, SSD, Flight Tracker, and other catering operational tools on United Airlines business Portal
- Established and maintained par levels for products
- Decollated and distributed reports
- Log daily usages
- Generated check sheets from excel files
- Accessed web site for catering information and distribute as necessary
- Communicated updates via email
- Other administrative duties as assigned
- Entered data into excel spreadsheets and generate reports
- Communicated with internal departments and kitchen departments
- Reviewed data for accuracy
- Generated all documents required for a day to day catering operational needs
- Coordinated the paperwork, labeling for flight meals using computer-based program, pulled information
- Ensured proper distribution of paperwork so work is accomplished in a timely manner
- Primary function as reliever for other Operations coordinator
Food Production/Other Airlines Associate
UNITED AIRLINES
01.2016 - 03.2017
- Prepared and packed hot and cold food & beverages, slice and prepare meats and mix ingredients for salads and sandwiches; and wrap and pack food to prepare for delivery to our planes in a 35-55 degrees Fahrenheit freezer
Payroll Analyst
AVAIL A WORK MANPOWER SERVICES
04.2014 - 07.2014
- Oversee preparation, processing, and review bi-weekly, semi-monthly payroll, and year-end processing including off-cycle payroll adjustments
- Oversee accurate payroll management including but not limited to onboarding, offboarding, salary adjustments, bonus / commission calculations and payments and responding and documentation payroll notices
- Resolved payroll discrepancies and irregularities and assist with audit request
- Assisted in the maintenance of data integrity in systems by analyzing data and reviewing source documents for accuracy and completion of data input
- Served as partner to employees regarding policies, procedures, programs, and any payroll related questions
Customer Service Representative
SITEL PHILIPPINES CORPORATION – PASIG, PHILIPPINES
04.2013 - 11.2013
- Took incoming telephone calls and information over the telephone
- Ensured delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires
- First point of customer contact for general inquiries like pricing, products, scheduling etc
- Built and maintained business relationship with clients by providing prompt and accurate service so as to promote customer loyalty
Data Analyst
ACCENTURE, INC– CEBU PHILIPPINES
04.2012 - 12.2012
- Designed and maintained data systems and databases; this includes fixing coding errors and other data-related problems
- Mined data from primary and secondary sources, then reorganizing said data in a format that can be easily read by either human or machine
- Used statistical tools to interpret data sets, paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts
- Prepared reports for executive leadership that effectively communicate trends, patterns, and predictions using relevant data
Education
Bachelor’s Degree - Computer Engineering
CEBU INSTITUTE OF TECHNOLOGY UNIVERSITY
CEBU CITY, PHILIPPINESCollege Degree - Bachelor’s Degree in Computer Engineering
ALLIED Real Estate School
Skills
- Proficient Typing Skills
- Detail-Oriented Mindset
- Strategic Decision-Making
- Effective Issue Resolution
- Effective Organizational Skills
- Strategic Task Management
- Strong Interpersonal Skills
- Collaboration Expertise
- Effective Conflict Resolution
- Effective Time Management
- Problem-Solving Skills
- Strategic Solution Development
- Cross-Departmental Collaboration
- Effective Multi-Level Communication
Certification
- BS Computer Engineering Certificate and Diploma
- Recommended U.S. Equivalency: Bachelor of Science in Computer Engineering from a regionally accredited institution of higher education
- Texas Department of Health Food Safety Certification for Managers
- Serv Safe Food Handler – ANSI Accredited Program
- Allied Real Estate School Certificate of Completion
Accomplishments
- College Degree, Bachelor’s Degree in Computer Engineering
- Licensed Texas Real Estate Agent
References
References will be provided upon request.
Languages
- English, Fluent
- Filipino, Fluent
- Spanish, Basic
- Major Filipino dialects, Fluent
Timeline
Supervisor – Cold Food Department
NEWREST HOUSTON LLC
06.2022 - Current
Transportation Training Coordinator
NEWREST HOUSTON LLC
01.2022 - 06.2022
Human Resource Intern
NEWREST HOUSTON LLC
12.2021 - 01.2021
Licensed Real Estate Agent/Consultant
KELLER WILLIAMS SIGNATURE
10.2021 - Current
Business Operations and Development Manager / Executive Assistant to the CEO / Independent Contractor
CORE REALTY
05.2021 - 07.2021
Human Resource Manager / Independent Contractor
YUN GLOBAL REALTY
05.2021 - 07.2021
Director – Independent Distributor
USANA HEALTH SCIENCES IN SALT LAKE CITY, UTAH
08.2020 - Current
Licensed Real Estate Agent/Consultant
YUN GLOBAL REALTY
09.2019 - 10.2020
Employee Experience Coordinator
UNITED AIRLINES
07.2019 - 12.2020
Operations Coordinator I & II (ALL SHIFTS – 24/7 Operations)
UNITED AIRLINES
03.2017 - 07.2019
Food Production/Other Airlines Associate
UNITED AIRLINES
01.2016 - 03.2017
Payroll Analyst
AVAIL A WORK MANPOWER SERVICES
04.2014 - 07.2014
Customer Service Representative
SITEL PHILIPPINES CORPORATION – PASIG, PHILIPPINES
04.2013 - 11.2013
Data Analyst
ACCENTURE, INC– CEBU PHILIPPINES
04.2012 - 12.2012
Bachelor’s Degree - Computer Engineering
CEBU INSTITUTE OF TECHNOLOGY UNIVERSITY
College Degree - Bachelor’s Degree in Computer Engineering
ALLIED Real Estate School
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