Summary
Overview
Work History
Education
Timeline
Generic

Joan M. Williams

Tulsa,OK

Summary

To secure a position with a reputable company that will allow opportunity to expand learning and gaining new skills to continuing developing within the company.

Overview

29
29
years of professional experience

Work History

Flex/Same Day Delivery

Amazon-Tulsa, OK
08.2019 - 06.2023
  • Provided customer service documenting number of intakes for driver interviews
  • Used hand held computer device scanning high volume of products to be processed
  • Worked with team diverting, buffeting and picking routes
  • Worked with team and individually resetting warehouse
  • Scanned and staged routes in proper locations for same day delivery and moved carts to various areas

Sales Associate

Burlington-Tulsa, OK
02.2018 - 07.2019
  • Provided customer service
  • Performed cashier duties
  • Offered credit cards, rewards program, and posted payments
  • Maintained cleanliness of checkout area

Sales Associate

HomeGoods-Tulsa, OK
10.2016 - 12.2017
  • Provided customer service and performed cashier duties
  • Stocked store with merchandise and organized merchandise in appropriate area
  • Offered credit cards and explained advantages of different cards
  • Assisted with prepping and assembling merchandise in warehouse

Resource Teacher

Bright Horizons-Tulsa, OK
03.2013 - 08.2015
  • Provided customer service greeting and conferring with clients
  • Participated in creative learning opportunities to enhance development of students
  • Instructed children in health and personal habits by redirecting with positive guidance
  • Charted progress of students, sorted supplies, distributed supplies and supported teachers

Seasonal Collections Support

Calvary Portfolio Services-Tulsa, OK
09.2012 - 12.2012
  • Performed 25-30 outbound calls verifying correct information of clients using scripts
  • Logged calls according to proper codes and transferred right party calls to collections
  • Noted accounts with relevant information and met quotas

Seasonal Sales Associate

Talbots-Tulsa, OK
09.2012 - 12.2012
  • Provided customer service and performed cashier duties
  • Performed calls to stores locating products and ordered merchandise
  • Explained sales, advantages of point systems and answered inquiries
  • Received payments, opened accounts and contributed to meeting store goals
  • Stocked merchandise, managed fitting rooms and maintained cleanliness of store

Substitute Teacher

Albina Head Start-Portland, OR
08.2011 - 07.2012
  • Assisted in planning curriculum and creative activities to enhance development
  • Supported teachers in classroom with various projects
  • Performed assessments, documented progress, and filed reports
  • Supervised and redirected children using positive guidance techniques to maintain appropriate behaviors

Behavioral Specialist

Maple Star-Portland, OR
06.2003 - 07.2010
  • Mentored and supervised development disabled youth, teaching individual, group, and life skills
  • Counseled youth in crisis matters and implemented reasonable goals
  • Participated in constructive activities for learning opportunities
  • Produced weekly reports, transported youth to appointments, and managed financial records

Collections Specialist

US Bank Call Center-Portland, OR
02.1997 - 12.1999
  • Performed high volume of inbound/outbound calls on delinquent credit card accounts and followed policies
  • Negotiated workable solutions to reduce delinquent accounts
  • Resolved customer disputes and executed general office procedures
  • Posted payments, monitored accounts and maintained professional attitude

Collections Specialist, Quality Control Clerk, Bankruptcy Specialist

Wells Fargo Bank-Portland, OR
03.1994 - 02.1997
  • Performed high volume of outbound/ inbound calls and negotiated payment arrangements on delinquent accounts
  • Researched accounts, monitored accounts and followed policies
  • Navigated multiple screens retrieving information and performed general office procedures
  • Researched quality control accounts and performed outbound calls to businesses to obtain accurate information
  • Reported unfound accounts, updated accounts and numerically filed documents
  • Maintained workflow to meet deadlines
  • Analyzed bankruptcy accounts to determine discharge dates and performed outbound calls to clients
  • Confirmed documents received by client before discharge date and updated system
  • Verified accuracy of bankruptcy dates, faxed documents to courts and closed accounts
  • Sorted and distributed mail

Education

AA Degree - Human Services

Clackamas Community College
Oregon City, OR
05.2007

Timeline

Flex/Same Day Delivery

Amazon-Tulsa, OK
08.2019 - 06.2023

Sales Associate

Burlington-Tulsa, OK
02.2018 - 07.2019

Sales Associate

HomeGoods-Tulsa, OK
10.2016 - 12.2017

Resource Teacher

Bright Horizons-Tulsa, OK
03.2013 - 08.2015

Seasonal Collections Support

Calvary Portfolio Services-Tulsa, OK
09.2012 - 12.2012

Seasonal Sales Associate

Talbots-Tulsa, OK
09.2012 - 12.2012

Substitute Teacher

Albina Head Start-Portland, OR
08.2011 - 07.2012

Behavioral Specialist

Maple Star-Portland, OR
06.2003 - 07.2010

Collections Specialist

US Bank Call Center-Portland, OR
02.1997 - 12.1999

Collections Specialist, Quality Control Clerk, Bankruptcy Specialist

Wells Fargo Bank-Portland, OR
03.1994 - 02.1997

AA Degree - Human Services

Clackamas Community College
Joan M. Williams