To secure a position with a reputable company that will allow opportunity to expand learning and gaining new skills to continuing developing within the company.
Overview
29
29
years of professional experience
Work History
Flex/Same Day Delivery
Amazon-Tulsa, OK
08.2019 - 06.2023
Provided customer service documenting number of intakes for driver interviews
Used hand held computer device scanning high volume of products to be processed
Worked with team diverting, buffeting and picking routes
Worked with team and individually resetting warehouse
Scanned and staged routes in proper locations for same day delivery and moved carts to various areas
Sales Associate
Burlington-Tulsa, OK
02.2018 - 07.2019
Provided customer service
Performed cashier duties
Offered credit cards, rewards program, and posted payments
Maintained cleanliness of checkout area
Sales Associate
HomeGoods-Tulsa, OK
10.2016 - 12.2017
Provided customer service and performed cashier duties
Stocked store with merchandise and organized merchandise in appropriate area
Offered credit cards and explained advantages of different cards
Assisted with prepping and assembling merchandise in warehouse
Resource Teacher
Bright Horizons-Tulsa, OK
03.2013 - 08.2015
Provided customer service greeting and conferring with clients
Participated in creative learning opportunities to enhance development of students
Instructed children in health and personal habits by redirecting with positive guidance
Charted progress of students, sorted supplies, distributed supplies and supported teachers
Seasonal Collections Support
Calvary Portfolio Services-Tulsa, OK
09.2012 - 12.2012
Performed 25-30 outbound calls verifying correct information of clients using scripts
Logged calls according to proper codes and transferred right party calls to collections
Noted accounts with relevant information and met quotas
Seasonal Sales Associate
Talbots-Tulsa, OK
09.2012 - 12.2012
Provided customer service and performed cashier duties
Performed calls to stores locating products and ordered merchandise
Explained sales, advantages of point systems and answered inquiries
Received payments, opened accounts and contributed to meeting store goals
Stocked merchandise, managed fitting rooms and maintained cleanliness of store
Substitute Teacher
Albina Head Start-Portland, OR
08.2011 - 07.2012
Assisted in planning curriculum and creative activities to enhance development
Supported teachers in classroom with various projects
Performed assessments, documented progress, and filed reports
Supervised and redirected children using positive guidance techniques to maintain appropriate behaviors
Behavioral Specialist
Maple Star-Portland, OR
06.2003 - 07.2010
Mentored and supervised development disabled youth, teaching individual, group, and life skills
Counseled youth in crisis matters and implemented reasonable goals
Participated in constructive activities for learning opportunities
Produced weekly reports, transported youth to appointments, and managed financial records
Collections Specialist
US Bank Call Center-Portland, OR
02.1997 - 12.1999
Performed high volume of inbound/outbound calls on delinquent credit card accounts and followed policies
Negotiated workable solutions to reduce delinquent accounts
Resolved customer disputes and executed general office procedures
Posted payments, monitored accounts and maintained professional attitude
Collections Specialist, Quality Control Clerk, Bankruptcy Specialist
Wells Fargo Bank-Portland, OR
03.1994 - 02.1997
Performed high volume of outbound/ inbound calls and negotiated payment arrangements on delinquent accounts
Researched accounts, monitored accounts and followed policies
Navigated multiple screens retrieving information and performed general office procedures
Researched quality control accounts and performed outbound calls to businesses to obtain accurate information
Reported unfound accounts, updated accounts and numerically filed documents
Maintained workflow to meet deadlines
Analyzed bankruptcy accounts to determine discharge dates and performed outbound calls to clients
Confirmed documents received by client before discharge date and updated system
Verified accuracy of bankruptcy dates, faxed documents to courts and closed accounts
Sorted and distributed mail
Education
AA Degree - Human Services
Clackamas Community College
Oregon City, OR
05.2007
Timeline
Flex/Same Day Delivery
Amazon-Tulsa, OK
08.2019 - 06.2023
Sales Associate
Burlington-Tulsa, OK
02.2018 - 07.2019
Sales Associate
HomeGoods-Tulsa, OK
10.2016 - 12.2017
Resource Teacher
Bright Horizons-Tulsa, OK
03.2013 - 08.2015
Seasonal Collections Support
Calvary Portfolio Services-Tulsa, OK
09.2012 - 12.2012
Seasonal Sales Associate
Talbots-Tulsa, OK
09.2012 - 12.2012
Substitute Teacher
Albina Head Start-Portland, OR
08.2011 - 07.2012
Behavioral Specialist
Maple Star-Portland, OR
06.2003 - 07.2010
Collections Specialist
US Bank Call Center-Portland, OR
02.1997 - 12.1999
Collections Specialist, Quality Control Clerk, Bankruptcy Specialist
<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health