Data Analyst | IT Personnel Organized and efficient Data Entry Clerk with 10+ years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Hi, I’m
Joan Nabwami
Framingham,MA
Summary
Overview
12
years of professional experience
1
Certification
Work History
Newton Wellesley Hospital
Data Entrant / Personal Care Assistant (PCA)
2023.06 - Current (1 year & 3 months)
Job overview
- Exemplify NWH CAREfirst standards of behavior while working toward accomplishing hospital goals: Greet new customers, explain complex situations, and answer questions in a warm/welcoming manner
- Prepare patient rooms for admission and orient patients and families to unit/room procedures upon admission: Encourage cleanliness and comfort, and provide necessary information for a smooth stay
- Maintain ongoing communication with patients and families regarding scheduled routines and activities to promote transparency and ease concerns
- Perform vital sign assessments, blood sugar testing, and height/weight measurements: Document findings for RN review and contribute to the plan of care through communication with the RN
- Monitor and report changes in patient's condition to RNs, aimed at facilitating timely interventions to care plans
- Utilize the Premise System to request transport for supplies and equipment
- Guide patients with activities of daily living, such as hygiene, elimination needs, ambulation, and nourishment
- Facilitate patient transport within the hospital using various methods, including stretchers, wheelchairs, and beds, ensuring safe and timely transfers, while providing 1:1 patient observation
- Fulfill secretarial duties, encompassing supporting administrative functions and maintaining operational efficiency
- Manage phlebotomy procedures with precision and adherence to safety protocols.
Divine Enterprise International Corp
Data Analyst /Truck Dispatcher
2021.06 - Current (3 years & 3 months)
Job overview
- Optimize process efficiency and accommodate changes in delivery schedules by planning and adjusting routes
- Generate dispatch documents, freight bills, and invoices to facilitate smooth operations and timely payments
- Review drivers' logs and arrival times, along with adhering to schedule and safety protocols
- Oversee truck repairs and maintenance schedules for optimal condition of vehicle operations
- Coordinate shipment details and special handling requests with customers while scheduling drivers for freight deliveries
- Craft customer shipping schedules and address any complaints/issues promptly and effectively
- Uphold records of dispatch calls, driver routes, and delivery/pickup times for accurate reporting and compliance
- Stay abreast of transportation regulations and laws to ensure compliance by truck drivers.
Rachel Cook (Private) | Winchester, MA
Certified Nursing Assistant (CNA) | Caregiver
2017.12 - 2023.05 (5 years & 5 months)
Job overview
- Revitalized basic physical activity by delivering high-quality companionship and facilitating exercise routines
- Administered direct patient care services while optimizing client satisfaction levels through compassionate care, vigilant monitoring, and effective communication with families
- Supported clients with activities of daily living, encompassing bathing, dressing, and personal hygiene maintenance
- Delivered exceptional companionship and oversaw medication reminders for client well-being and medication adherence
- Facilitated activities of daily living, including assisting with a range of motion exercises and meal preparation for breakfast, lunch, and dinner.
IntelyCare
Certified Nursing Assistant (CNA)
2019.01 - 2022.07 (3 years & 6 months)
Job overview
- Minimized the risk of bedsores/discomfort and enhanced their physical well-being by employing proper techniques
- Improved residents' exercise routines by assisting them with walking, aiding physical activity and overall health
- Supported residents with activities of daily living, including bathing/showering, dressing, shaving, toileting, and feeding
- Promoted a hygienic and welcoming environment by preparing residents' rooms, before and aftercare
- Observed vital signs and patient behavior, reporting any concerns to nursing and medical staff
- Prepared residents' rooms with necessary items such as blankets, pillows, medical equipment, and bathroom supplies
- Assisted patients with mobility needs, facilitating safe transfers from wheelchairs to beds and vice versa.
Rural United Small Business Association (RUSBA)
Data Analyst /General Secretary
2012.04 - 2015.01 (2 years & 9 months)
Job overview
- Welcomed and aided customers with their inquiries and needs, handled sales transactions, and processed payments
- Wrapped and packaged merchandise with care for optimum customer satisfaction
- Maintained organized product displays and monitored stock levels to prevent shortages
- Aided promotional activities and assisted with product demonstrations to drive sales
- Updated the customer database with relevant information to improve service efficiency and accuracy.
Education
Middlesex Community College - Bedford Bedford, MA
Certificate from IT Operations And Cybersecurity
12.2024
University Overview
Middlesex Community College - Bedford Bedford, MA
Certificate from IT User Support And Networking
05.2024
University Overview
Nkumba University
Bachelor’s Degree in Information Technology
01.2012
University Overview
Skills
- Data Interpretation
- Healthcare Billing Processes
- IT Management
- Medical Coding
- Insurance Claims Processing
- Statistical Analysis
- MySQL Querying
- Revenue Cycle Management
- EHR Systems
- Technical Troubleshooting
- Network Administration
- MySQL
- Java Script
- Borland C++
- MS Office Suite (Word, Excel, PowerPoint, Access, Outlook, and Publisher)
- HTML
- PHP
- Social Media
- Data Management
- Networking
- Data Cleaning
- SQL Databases
- Excel Functions
- Data Analysis
- Data Validation
- Database Management
- Database Programming and SQL
- Database Maintenance
- Report Preparation
- Report Writing
- Data Exports
- Data formatting
- Microsoft Access
- Clear and Concise Communication
- Data Integrity Validation
- Data programming
- Flexible Schedule
- Activity diagrams
- Data and Analytics
- Team Collaboration
- Documentation
- Data Compiling
- Customer Communication
- Documentation Management
- SWOT Analysis
Websites
Certification
- IT User Support & Networking Certificate
- Insurance Producer License
- Medical Billing & Coding Certificate
- CPht Certificate
- CNA License
- CPR & First Aid
- Home Health Aide Training Certificate
Languages
English
Full Professional
Timeline
Data Entrant / Personal Care Assistant (PCA)
Newton Wellesley Hospital
2023.06 - Current (1 year & 3 months)
Data Analyst /Truck Dispatcher
Divine Enterprise International Corp
2021.06 - Current (3 years & 3 months)
Certified Nursing Assistant (CNA)
IntelyCare
2019.01 - 2022.07 (3 years & 6 months)
Certified Nursing Assistant (CNA) | Caregiver
Rachel Cook (Private) | Winchester, MA
2017.12 - 2023.05 (5 years & 5 months)
Data Analyst /General Secretary
Rural United Small Business Association (RUSBA)
2012.04 - 2015.01 (2 years & 9 months)
Middlesex Community College - Bedford
Certificate from IT Operations And Cybersecurity
Middlesex Community College - Bedford
Certificate from IT User Support And Networking
Nkumba University
Bachelor’s Degree in Information Technology
- IT User Support & Networking Certificate
- Insurance Producer License
- Medical Billing & Coding Certificate
- CPht Certificate
- CNA License
- CPR & First Aid
- Home Health Aide Training Certificate
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