Joan Natividad
Imperial Beach,Philippines
Overview
14
14
years of professional experience
Work History
Dialysis Nurse
Davita San Ysidro Dialysis, San Ysidro
09.2023 - 09.2024
- Administered dialysis treatments and monitored patient vital signs to ensure safety and comfort.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Educated patients and families on renal disease management and post-treatment care procedures.
- Documented patient progress and treatment responses in electronic health records accurately and timely.
Clinical Nurse Reviewer
Sagility, Philippines
01.2022 - 01.2023
- Evaluate prior authorization requests, patient records, and clinical documentation to determine medical necessity and adherence to insurance criteria.
- Make timely decisions on whether a request should be approved or denied based on the clinical review and established guidelines.
- Work with other healthcare providers to obtain necessary information and support the decision-making process.
Staff Nurse
Dr. Henry M. De Villa Memorial Hospital, Philippines
01.2015 - 01.2022
- Conducted assessments to identify changes in patient conditions and report findings promptly.
- Administered medications and monitored patient vitals to ensure optimal health outcomes.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans.
- Educated patients and families on treatment options, promoting understanding and adherence.
Customer Service Representative
Hinduja Global Solutions, Philippines
01.2014 - 01.2014
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Answer inquiries, provide information about insurance products and policies, and explain policy details such as coverage limits and premiums.
- Research and verify eligibility for services, helping clients understand the benefits and provider contracts they are entitled to.
Registered Nurse
Department of Health, Philippines
01.2011 - 01.2013
- Provide essential maternal and child health services, including antenatal and postnatal care, and family planning counseling.
- Lead health information, education, and communication activities to promote healthy lifestyles and prevent disease.
- Advocate for a healthy physical environment and implement regulatory activities for community sanitation and well-being.
Education
Bachelor of Science - Nursing
Brent Hospital and Colleges Incorporated
01.2009
Timeline
Dialysis Nurse
Davita San Ysidro Dialysis, San Ysidro
09.2023 - 09.2024
Clinical Nurse Reviewer
Sagility, Philippines
01.2022 - 01.2023
Staff Nurse
Dr. Henry M. De Villa Memorial Hospital, Philippines
01.2015 - 01.2022
Customer Service Representative
Hinduja Global Solutions, Philippines
01.2014 - 01.2014
Registered Nurse
Department of Health, Philippines
01.2011 - 01.2013
Bachelor of Science - Nursing
Brent Hospital and Colleges Incorporated
Skills
- ICD 10 coder
- Emergency Medical Technician